Medical Receptionist, PRN

American Family Care; Nashville (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Mental Health & Prescription Coverage

Health Savings Account (HSA) with ...

Short & Long-Term Disability + Life

401(k) with Employer Match

Paid Time Off 152 hours/year

Employee Assistance Program

Uniform Allowance + Verizon Discount

Job summary

American Family Care, a nationwide urgent care provider, is seeking a Medical Receptionist focused on insurance verification and billing. You will verify coverage before services, explain costs to patients, and resolve billing issues with empathy and accuracy.

Join AFC as the face of the clinic, manage front desk tasks, process payments, and uphold HIPAA standards while contributing to patient satisfaction and clinic financial health.

Qualifications

• Experience with insurance verification and medical billing is required.
• Ability to explain complex insurance concepts with empathy and clarity.
• Detail-oriented; a single digit error in an insurance ID can cost thousands.
• Experience as Medical Receptionist/Administrative Assistant or in a medical office customer service role.
• Tech-savvy with medical billing software and EMR systems.

Responsibilities

• Verify insurance coverage before services to prevent denials and maximize revenue.
• Explain costs, billing processes, and insurance complexities to patients clearly.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Deliver exceptional service during financial conversations while handling payments.
• Greet patients warmly and manage front desk flow including check-ins and scheduling.

Skills

Insurance verification

Medical billing

Customer service

EMR systems

HIPAA compliance

Education

High school diploma

X-Ray Tech certification (plus)

Tools

Medical billing software

EMR systems

Job description

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

Help Us Keep Life Uninterrupted!

At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most

You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let's be direct:

We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What You'll Actually Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

This Role Is Perfect For You If

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented - a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

What's In It For You

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations.

Perks & Benefits

We take care of the people who take care of our patients. As a full-time team member, you’ll receive:

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

We invest in your well-being so you can bring your best self to work - every shift, every patient.

The Details

• Location: Our state-of-the-art urgent care facility
• Schedule: Full-time with flexible shifts (some evenings/weekends)
• Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus

Active BLS certification required or must be obtained within defined onboarding period.

Ready to Help Patients Live Life, Uninterrupted?

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at [e-mail].

At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.