Medical Receptionist - Internal Medicine

Nebraska Methodist Health System; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System is seeking a front desk/clinic receptionist for Methodist Physicians Clinic - Indian Hills in Omaha. The role involves greeting patients, registering them for visits, and coordinating scheduling while maintaining smooth clinic operations.

The position requires strong communication, the ability to navigate EMR and scheduling systems, and a commitment to patient confidentiality. Work is performed Monday through Friday during daytime hours in a clinic setting.

Qualifications

• High school diploma or GED is required.
• 6 months of prior customer service experience preferred.
• Basic computer skills and ability to navigate scheduling and patient records systems.
• Ability to communicate clearly with patients, staff and physicians.

Responsibilities

• Register patients for appointments and verify demographics and insurance.
• Greet and assist patients, addressing inquiries and directing them appropriately.
• Answer phone calls to schedule appointments and relay messages.
• Prepare records for visits by reviewing EMR/chart contents.
• Handle insurance questions and assist with referrals and paperwork.
• Process and distribute documents accurately.
• Communicate with patients about care appropriate to their age group.

Skills

Verbal communication

Customer service

Computer literacy

Teamwork

Education

High School Diploma or GED

Tools

EMR system

Scheduling software

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary

Location: Methodist Physicians Clinic - Indian Hills

Address: 8901 West Dodge Road - Omaha, NE

Work Schedule: Monday through Friday, 8:30am - 5pm

Communicates to all patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and any other concerns that may be addressed. Greets and registers all patients upon their arrival to the clinic.

Responsibilities

Essential Functions

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the "Population Specific Criteria."

Schedule

Work Schedule: Monday through Friday, 8:30am - 5pm

• May be asked to float to other locations to help cover.

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) required.

Experience

• 6 months previous customer services experience preferred.

License/Certifications

• For Papillion PT: American Heart Association Basic Life Support (BLS) preferred.

Skills/Knowledge/Abilities

• Strong verbal communication skills for positive interaction with staff and customers in person and over the phone.
• Skilled in operating a computer, including a computer mouse/keyboard and navigating scheduling, registration and patient care applications.
• Ability to follow written and verbal instructions.
• Ability to work in a diverse healthcare environment with diverse customer expectations.
• Ability to work as a team.
• Ability to keep patient information confidential.
• Ability to read, write, and comprehend various written reports and documents.
• Ability to manage multiple tasks simultaneously and efficiently.

Physical Requirements

Weight Demands

• Medium Light Work - Exerting up to 35 pounds of force.

Physical Activity

• Not necessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%33%):
  • Balancing
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Carrying
  • Grasping
  • Keyboarding/typing
  • Reaching
  • Repetitive Motions
  • Sitting
  • Speaking/Talking
• Constantly Performed (67%-100):
  • Hearing
  • Seeing/visual

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as Xray, Cat Scan, Gamma Knife, etc)
  • Radiation NonIonizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations
• Rare (1%-33%):
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF)

About Methodist

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Aff…