Medical Receptionist II

Optum; Quincy (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Job summary

Atrius Health is seeking a Medical Receptionist II in Quincy, MA. You will deliver excellent front-desk service, manage scheduling, and support patient intake and administrative tasks in a busy healthcare setting.

Required are a high school diploma and 1+ years of healthcare or customer service experience. Proficiency with basic computer apps (Outlook) is expected, with Epic or similar EMR systems preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Basic computer proficiency including Outlook.

Responsibilities

• Provide excellent customer service and support patient-clinician relationships.
• Schedule appointments, manage referrals, and patient outreach.
• Assist with data collection, check-in/out, and documentation.

Skills

Customer service

Healthcare experience

Microsoft Office

Scheduling software

EMR systems (Epic)

Education

High School Diploma/GED

Tools

Outlook

EMR systems

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Medical Receptionist II (2389000)

Medical Receptionist II - 2389000

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

Explore opportunities at Atrius Health,part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.

Positions in this function perform advancedPractice Support Assistantduties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule:

Monday – Friday, 8:30am - 5pm EST

Location:

1250 Hancock St. Quincy, MA

Department:

Visual

Primary Responsibilities:

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects
• May occasionally need to provide coverage at other sites if needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Beginner level proficiency with computer and Microsoft applications (including Outlook)

Preferred Qualifications:

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.