Medical Receptionist - Concord Office

Apex Skin; Concord (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Apex Skin is seeking a Medical Receptionist to provide front-office support, greet patients, schedule appointments, verify insurance, process payments, and support administrative tasks. The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced team environment.

Qualified candidates will have 2+ years in a medical receptionist role (dermatology a plus), a Bachelor’s degree or equivalent experience preferred, and proficiency with basic computer apps and

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Customer service mindset with professionalism and patient focus.
• Excellent time management and organizational skills.
• Attention to detail and accuracy.
• Proficiency in basic computer applications and scheduling systems.
• Knowledge of medical terminology.
• Word processing and data entry skills.
• Bachelor’s degree or equivalent experience preferred.
• 2+ years of Medical Receptionist experience; dermatology a plus.
• Certification as Medical Receptionist preferred or willingness to obtain certification.

Responsibilities

• Answer incoming calls professionally and courteously.
• Verify insurance plans and processing payments.
• Greet and check in patients and manage appointments.
• Assist with patient-related calls and follow-up tasks.
• Enter insurance data accurately and keep patient accounts updated.
• Maintain confidentiality and protect patient information.
• Scrub the schedule and monitor wait lists for accuracy.
• Balance and close out daily collections.
• Use EMR systems (ECW) for data entry and tracking.

Skills

Communication

Multitasking

Customer service

Time management

Attention to detail

Computer basics

Scheduling systems

Medical terminology

Data entry

Bachelor’s degree or equivalent

Medical Receptionist experience

Education

Bachelor’s degree or equivalent experience

Job description

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front-office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and compassion in every patient interaction.

Compensation Range

• $15.00-$17.00/hr
• Based on relevant work experience

Schedule

• Full-time schedule: Monday–Friday, 7:30 AM–4:30 PM, with one Saturday per month.
• Travel flexibility: Willing to provide coverage between Ashtabula and Mentor as needed; this would not be regular travel.
• Schedules are subject to change based on clinic need

Essential Functions

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient-related phone calls and follow-up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third-party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient-ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no-show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexibility and adaptability
• Customer service mindset with professionalism and patient focus
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor’s degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus)
• Certification as a Medical Receptionist preferred, or willingness to obtain certification

Motivated Medical Receptionists may pursue:

• Transition into a Medical Assistant role with training and certification support
• Lead Receptionist or Front Office Coordinator positions
• Cross-training in scheduling, billing, or insurance verification
  Patient Services or Administrative Specialist roles
• Opportunities to grow into supervisory or office management positions over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and a commitment to exceptional patient care.

Physical Requirements & Work Environment

• Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office
• Manual dexterity for typing, data entry, and handling office equipment
• Ability to speak clearly, hear callers, and interact with patients in person
• Visual acuity sufficient to read patient information and EMR screens
• Ability to occasionally lift up to 20 pounds (e.g., office supplies)
• Work performed in a professional medical office setting with regular interaction with patients, providers, and staff
• Fast-paced environment requiring multitasking, attention to detail, and calm communication
• Exposure to cleaning supplies, office equipment, and moderate noise levels
• Must adhere to all health and safety policies, including infection control standards

Apex Skin Culture
Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:
All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:
Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.