Medical Receptionist (30609)

Ampla Health; Chico (AL); On-site; USD 36,000 - 48,000; Part time

Job summary

Ampla Health in Chico, CA is seeking a Medical Receptionist to greet patients, answer calls, and manage front desk workflows in a clinic setting.

The role handles registration, verifies insurance, collects co-pays, posts payments, and supports administrative duties to keep patient flow smooth.

Qualifications

• High School Diploma or GED required.
• Ability to use Microsoft Word for basic correspondence.
• Ability to type a minimum of 40 WPM.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Ability to adapt to specific environment and duties.
• Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols.
• Medical Assistant required.

Responsibilities

• Assists patients calling or visiting the clinic; greets patients and visitors.
• Verifies medical coverage, co-pays, and authorization for services.
• Prints receipts and posts payments in the computer.
• Compiles daily stats.
• Reconciles cash collections and balances daily transactions.
• Provides administrative support and maintains inventory.
• Other duties as assigned by Supervisor.

Job description

Job Details

Job Location: Chico Ampla Health Family Medical and Dental - Chico, CA 95926

Position Type: Per Diem

Salary Range: $26.25 - $35.43 Hourly

GENERAL PURPOSE

Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.

MAIN RESPONSIBILITIES & DUTIES

• 1) Assists patients calling or visiting the clinica. Greets patients and visitors at the clinicb. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients following established policies and proceduresd. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabse. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabf. Schedules appointments for patients calling in, or walking in to the clinic.g. Calls patients to confirm next days appointmentsh. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upi. Maintains daily EHR worklist
• 2) Responsible for verifying medical coverage, and co-pays, and authorization for servicesa. Determines program eligibility for patients and completes the application proceduresb. Prints program eligibility forms, checks for completeness and scans in to EHRc. Determines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsd. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programse. Obtains proof of income from the patients per Sliding Fee Policyf. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsg. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Departmenth. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• 3) Responsible for printing receipts and posting payments in the computer
• 4) Compiles daily stats
• 5) Responsible for reconciling cash collectiona. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipb. Balances daily transactions in database
• 6) Provides administrative support to the departmenta. Prints the next days schedule for front desk and daily huddleb. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• 7) Other duties as assigned by Supervisor

QUALITIES & CHARACTERISTICS

• 1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
• 2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• 3) Strives to learn more and is receptive to new challenges and opportunities
• 4) Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

• 1) High School Diploma or GED required
• 2) Ability to use Microsoft Word for basic correspondence
• 3) Ability to type a minimum of 40 WPM
• 4) Must be able to use a calculator
• 5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• 6) Ability to adapt to specific environment and duties
• 7) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• 8) Medical Assistant required

COMMUNICATIONS SKILLS

• 1) Must have neat and legible handwriting
• 2) Must be able to interact with patients courteously and calmly
• 3) Ability to communicate well with the public

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:

• 1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
• 2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
• 3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents
• 4) Must have high manual dexterity
• 5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
• 6) May be exposed to contagious/infectious diseases

QualificationsGENERAL PURPOSE:

Medical Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts.

MAIN RESPONSIBILITIES & DUTIES

• 1) Assists patients calling or visiting the clinica. Greets patients and visitors at the clinicb. Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyc. Completes initial registration information of new patients following established policies and proceduresd. Updates any changes of patients information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabse. Provides patient portal invite to all patients, updates computer database and scans paperwork into EHR under correct tabf. Schedules appointments for patients calling in, or walking in to the clinic.g. Calls patients to confirm next days appointmentsh. Identifies no-shows and cancellations, and reschedules patients as appropriate for follow-upi. Maintains daily EHR worklist
• 2) Responsible for verifying medical coverage, and co-pays, and authorization for servicesa. Determines program eligibility for patients and completes the application proceduresb. Prints program eligibility forms, checks for completeness and scans in to EHRc. Determines appropriate patients share of cost and co-pays for all types of payers and collects those paymentsd. Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other Federal/State Programse. Obtains proof of income from the patients per Sliding Fee Policyf. Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversationsg. Advise patients of present and past due account balances and make payment arrangements through Patient Account Services (PAS) Departmenth. Processes cash, check and credit card payments, ensuring collection of full insurance co-payments, sliding fee and private payments
• 3) Responsible for printing receipts and posting payments in the computer
• 4) Compiles daily stats
• 5) Responsible for reconciling cash collectiona. Reconciles daily cash collections, check receipts and credit card payments and prepares bank deposit slipb. Balances daily transactions in database
• 6) Provides administrative support to the departmenta. Prints the next days schedule for front desk and daily huddleb. Keeps inventory of forms used at the front desk; notify supervisor if reordering is necessary to maintain appropriate inventory level
• 7) Other duties as assigned by Supervisor

QUALITIES & CHARACTERISTICS

• 1) Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s staff, Board of Directors and vendors
• 2) Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions
• 3) Strives to learn more and is receptive to new challenges and opportunities
• 4) Displays enthusiasm toward the work and the mission of Ampla Health

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

• 1) High School Diploma or GED required
• 2) Ability to use Microsoft Word for basic correspondence
• 3) Ability to type a minimum of 40 WPM
• 4) Must be able to use a calculator
• 5) Bilingual (English/Spanish) (English/Punjabi) (English/Hmong) preferred but not required
• 6) Ability to adapt to specific environment and duties
• 7) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures and protocols
• 8) Medical Assistant required

COMMUNICATIONS SKILLS

• 1) Must have neat and legible handwriting
• 2) Must be able to interact with patients courteously and calmly
• 3) Ability to communicate well with the public

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work well with patients in a generally comfortable office environment. Employees must possess the following physical requirements:

• 1) Must be able to hear and communicate with clients and staff on telephone and those who are served in person, and speak clearly in order to communicate information to clients and staff
• 2) Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
• 3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents
• 4) Must have high manual dexterity
• 5) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn
• 6) May be exposed to contagious/infectious diseases