Medical Receptionist

Hmixray; Walnut Creek (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

Hmixray in Walnut Creek, CA is seeking a friendly Patient Service Representative to greet and register patients and manage scheduling with a focus on accuracy and service. You will verify insurance, collect co-pays, answer calls, and coordinate with back-office staff to ensure smooth patient flow and a positive healthcare experience.

Ideal candidates will have a high school diploma, strong communication, and computer skills, with prior patient-facing experience preferred.

Qualifications

• High School Diploma or GED is required.
• Strong communication skills and professional demeanor.
• Ability to multitask and manage a fast-paced environment.
• Experience in customer service is preferred.
• Medical terminology knowledge or radiology office exposure is a plus.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Verify insurance and patient information, collect signatures and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer or transfer incoming phone calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide directions and guidance for patient preparatory and safety protocols when needed.
• Coordinate with back-office staff to ensure timely and effective patient care.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

High School Diploma or GED

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.