Medical Receptionist

CenterWell; Virginia (MN); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care welcomes patients and supports clinical staff at the onsite front desk, ensuring a smooth and compassionate environment. You will greet patients, manage appointments, and maintain confidential records using EMR/CRM systems while supporting the TB screening program.

The role requires at least 1 year in healthcare customer service and bilingual English/Spanish proficiency; MS Office experience and strong communication are essential.

Qualifications

• 1+ year healthcare customer service experience (retail, hospitality or call centers considered)
• Bilingual proficiency in English and Spanish; passes proficiency exam
• Convey information and maintain positive tone during calls
• Experience coordinating tasks, resources, and schedules for efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This role is patient-facing and part of TB screening program; TB screening required on hire

Responsibilities

• Greet patients and visitors warmly in person and over the phone
• Schedule and confirm patient appointments; manage calendars with medical staff
• Maintain accurate and confidential patient records using EMR and CRM systems
• Update patient accounts and collect copays as needed
• Handle incoming calls, respond to inquiries, provide information with empathy
• Keep the reception area clean, stocked, and organized
• Assist with supply orders, inventory management, and courier coordination

Skills

Healthcare customer service

Bilingual English/Spanish

Communication skills

Workflow coordination

Tools

MS Office

EMR systems

Job description

Become a part of our caring community

As a Medical Receptionist, you’ll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to Arthur Rushing, Center Administrator. You’ll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

As a Medical Receptionist, you’ll:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Use your skills to make an impact

Required Qualifications:

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications:

• Experience with EMR systems

TB Statement:

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

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Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.