Medical Receptionist

Summit Health Management; Town of Eastchester (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD in New York is seeking a Patient Service Representative to warmly greet patients, register them, and coordinate with the team to ensure timely in-take and smooth patient flow in a high-volume setting.

This role requires excellent communication, computer skills and the ability to interact with physicians and staff; bilingual candidates may be preferred depending on site. Pay is $18.25 per hour, with VillageMD benefits and opportunities.

Qualifications

• High School Diploma or GED required.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in high-volume/high-intensity service environment preferred.
• Detail-oriented and a team player.
• Computer proficiency with fast typing (≈55 wpm).
• Flexible/adaptive to evolving environment.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients and staff.
• Bilingual skills may be required or preferred by site location.
• Physical ability to sit/stand for periods; extensive computer use.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate with team for timely intake.
• Enter/update patient information in system accurately.
• Assist patients with completing paperwork.
• Scan, update and file medical records.
• Answer calls and inquiries promptly and politely.
• Process insurance information and verify eligibility; liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager about waiting times and patient inquiries.

Skills

Verbal communication

Interpersonal skills

Typing 55 wpm

Computer proficiency

Bilingual

Education

High School Diploma or GED

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location.
• Physical requirements Ability to sit and stand for periods of time. Heavy computer use required.

Pay Rate

Pay Rate: $18.25 per hour The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.