Medical Receptionist

Hmixray; Santa Ana (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Health Savings Accounts with employer"

Wellness dollars

401(k) Employer Match

Free imaging center services for you &

Job summary

Hmixray is seeking a Patient Service Representative in Santa Ana, CA to greet and register patients, verify insurance, collect payments, and coordinate appointments. The role focuses on delivering high-quality customer service within a radiology setting, while safeguarding patient information and ensuring seamless front-desk operations.

The position requires basic computer skills and strong communication, with opportunities for growth in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and radiology office experience preferred.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure documentation accuracy.
• Collect and log all co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule or cancel appointments; confirm and notify staff of changes.
• Provide orientation for preparatory and safety protocols, and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient health information and property.
• Safeguard on-site medications per company policy and regulations.
• Respect company property and patient financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Education

High School Diploma / GED

Tools

Computer skills

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.


• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.


• Collect and log all co-pays and fees


• Answer/transfer incoming phone calls.


• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.


• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.


• Coordinate with the back-office staff for timely and effective care of patients


• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.


• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.


• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.


• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.


• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.


• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.


• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations


• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues


• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED


• Intermediate to advanced computer skills


• Strong multitasking and communication skills


• Experience providing exceptional customer service


• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.


• Health Savings Accounts with employer funding.


• Wellness dollars


• 401(k) Employer Match


• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $23.00 - $23.00 per hour