Medical Receptionist

Summit Health Management; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD in Brooklyn, NY is seeking a Medical Receptionist to warmly greet patients and coordinate intake. You will register patients, manage appointments and ensure accurate data entry in the system, while supporting the healthcare team with paperwork and records handling.

This role requires excellent communication, a patient-first attitude, and the ability to work in a fast-paced environment. Competitive hourly pay is offered with benefits associated with Summit Health.

Qualifications

• High School Degree or GED.
• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal, written and interpersonal communication skills.
• Detail-oriented and a team player.
• Flexible/adaptable in a dynamic healthcare setting.
• Ability to interact effectively with physicians, patients and staff.
• Bilingual language skills may be required depending on site.

Responsibilities

• Greet and welcome patients as the first point of contact.
• Organize and coordinate patient intake and appointments.
• Enter and update patient information in the system.
• Assist patients with completing paperwork when needed.
• Scan, update and file medical records.
• Answer phone calls promptly and politely.
• Process medical insurance information and verify eligibility.
• Liaise with Billing on insurance questions as appropriate.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site management of wait times and patient inquiries.

Job description

Medical Receptionist### Medical ReceptionistApply: Brooklyn, NY: Full time: Posted Today: R54955# **About Our Company**We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.**Please Note:** We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.# **Job Description**The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration. ## **Essential Functions/Responsibilities*** Greeting and welcoming patients* Organizing and coordinating patient in-take and other appointments* Accurately enters/updates patient information in system* Assisting patients with completion of paperwork when necessary* Scanning, updating and filing medical records* Answering phone calls, questions, etc. in a prompt and polite manner* Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)* Handling cash and co-payments accurately and responsibly* Providing outstanding customer service to every patient* Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc. ## **Qualifications*** A High School Degree or GED* Happy, welcoming, and can-do attitude with patients and coworkers* Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred* Excellent verbal, written, and interpersonal communication skills* Detail-oriented and a team player* Computer Proficiency and superior keyboarding skills (approximately 55 wpm)* Flexible/adaptable nature to work in a continuously evolving environment* Passion for helping others in a healthcare environment* Ability to effectively interact with physicians, patients and other staff members* Bilingual language skills required or preferred based on site location. ## **Physical requirements**Ability to sit and stand for periods of time. Heavy computer use required.**Pay Rate:** $18.25 per hourThe provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.