Medical Receptionist

RadNet; Inglewood (CA); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

RadNet is seeking a Patient Service Representative to join our clinical team in California. You will greet and register patients, verify insurance, collect signatures, and ensure accurate documentation while delivering friendly, service-oriented support.

You will coordinate with back-office staff, handle scheduling, notifications, and patient orientation for safety protocols, while safeguarding patient information and on-site medications.

Qualificações

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Responsabilidades

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify insurance and patient information, collect signatures, and ensure documentation completeness.
• Collect and log all co-pays and fees.
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel appointments, confirm and notify staff of changes.
• Give patients orientation for preparatory and safety protocols, and provide directions to facilities.
• Coordinate with back-office staff for timely care of patients.
• Safeguards patient property and Patient Health Information.
• Safeguards on-site medications as per policies and legal requirements.
• Demonstrates respect for company property, including cash and patient information.
• Exhibits professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Conhecimentos

Customer service

Communication skills

Interpersonal skills

Professionalism

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

Pay Range: $23.00 – $23.00 per hour