Medical Receptionist

CenterWell Senior Primary Care; Gladstone (MO); On-site; USD 38,000 - 45,800; Full time

Benefits offered by this job

Health benefits day 1

Paid time off

Volunteer time and jury duty pay

Recognition pay

401(k) retirement with employer match

Tuition assistance

Scholarships for dependents

Parental and caregiver leave

Employee charity matching

Network Resource Groups

Career development opportunities

Job summary

CenterWell Senior Primary Care in Gladstone, MO is seeking a Receptionist to warmly greet patients, manage front-desk operations onsite, and support clinical staff. You will be the welcoming face ensuring a compassionate environment and efficient flow of daily activities.

The role requires healthcare customer service experience, proficient MS Office reporting, and the ability to coordinate schedules. TB screening is required on hire; EMR familiarity is preferred.

Qualifications

• 1+ year healthcare customer service experience required.
• Ability to convey information with a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.
• TB screening is required upon hire.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Positive communication

Task coordination

MS Office reporting

Patient care improvement

TB screening presence

Tools

EMR systems

Job description

Become a part of our caring community

As a Receptionist, you will ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to Angie Barnes, Clinic Administrator. You will manage front‑desk operations, support clinical staff, and help maintain a smooth, compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Required Qualifications

• 1+ year experience in healthcare customer service, or experience in retail, hospitality, or call centers (also considered).
• Convey information and maintain a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.
• This is a patient‑facing role and part of our Tuberculosis (TB) screening program. TB screening is required upon hire.

Preferred Qualifications

• Experience with EMR systems.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Scheduled Weekly Hours

40

Pay Range

$38,000 - $45,800 per year

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.