Medical Receptionist

Colonial Group; Fort Lauderdale (FL); Hybrid; USD 22,000 - 26,000; Full time

Job summary

Pediatric Associates Family of Companies seeks a friendly Medical Receptionist to greet patients and visitors, assist with check-in/check-out, and manage payments. You will verify insurance, collect co-pays, scan documents, and help with follow-up appointments while maintaining patient confidentiality and professional communication.

The role involves multi-site support with occasional travel to other offices, indoor work, and adherence to PPE and privacy policies.

Qualifications

• 1 year of experience in a medical office preferred.
• Active and valid driver’s license required upon hire.
• Strong communication and customer service skills.
• Ability to maintain patient confidentiality.
• Familiarity with insurance verification and data entry.

Responsibilities

• Check-in patients, update demographics and insurance, collect co-pays and balances, obtain consent forms, and complete health questionnaires.
• Check out patients with visit summaries, referrals, portal info, forms, and follow-up appointments.
• Verify insurance and contact patients if coverage or PCP is not active.
• Post charges, reconcile payments, and scan/upload documents.
• Sort and deliver mail and PA documents; maintain waiting area; attend staff meetings.

Skills

Customer service

Phone etiquette

Medical terminology

Computer skills

Data entry

Confidentiality

Communication skills

Team collaboration

Tools

Scanner

Printer

Fax

Office software

Job description

PRIMARY FUNCTION

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post-patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents through the Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, a driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportstaff & maintain a professional working relationship.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.
• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.