Medical Receptionist

Summit Health Management; East Hanover (NJ); On-site; USD 52,294,000 - 57,859,000; Full time

Benefits offered by this job

Medical

Dental

Life

Disability

Vision

401k savings plan

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team for timely service. You will respond to questions with urgency and kindness, handling paperwork and interactions across in-person and phone channels.

The role emphasizes accuracy in data entry, insurance verification, and strong customer service in a fast-paced healthcare setting. Located at a CityMD site in New Jersey, on-site work is expected.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Experience in high-volume service environment preferred.
• Ability to interact effectively with patients and staff.
• Bilingual skills based on site location preferred.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in system.
• Assist patients with completion of paperwork.
• Scan and file medical records.
• Answer phone calls courteously and promptly.
• Verify insurance eligibility and liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.

Skills

Customer service

Communication

Team player

Bilingual

Education

High School Diploma or GED

Tools

Data entry

Typing 55 wpm

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsiblyProviding outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location.
• Physical requirements Ability to sit and stand for periods of time. Heavy computer use required.

#INDPSRRN Pay Rate

Pay Rate: $18.25 per hour. The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.