Medical Receptionist

humana; Delray Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

TB screening program

Job summary

Humana is seeking a friendly Receptionist 1 for Conviva Senior Primary Care in Delray Beach, FL. You will greet patients, schedule appointments, and maintain records in EMR/CRM systems while supporting a smooth clinic workflow.

Ideal candidates have 1+ year healthcare customer service experience, strong MS Office skills, and a patient-centric approach. Role includes TB screening and a Monday–Friday schedule with a base pay range and bonus potential.

Qualifications

• High School Diploma or GED.
• 1+ year healthcare customer service experience in retail, hospitality, or call centers.
• Clear communication and positive tone on calls.
• Experience coordinating tasks, resources, and schedules.
• Proficient in MS Office for reporting and analytics.
• Experience improving patient care and experience.
• TB screening is required for hire.

Responsibilities

• Greet patients and visitors warmly in person and over the phone.
• Schedule and confirm patient appointments; manage calendars and collaborate with staff.
• Maintain confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays as needed.
• Handle incoming calls, respond to inquiries, provide information with empathy.
• Keep the reception area clean, stocked, and organized.
• Assist with supply orders, inventory management, and courier coordination.

Skills

Healthcare customer service

Clear communication

Scheduling coordination

MS Office proficiency

Patient care improvement

TB screening awareness

Education

High School Diploma or GED

Tools

Athena EMR

Job description

Become a part of our caring community

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

As a receptionist, you'll:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Required Qualifications:

• High School Diploma or GED
• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Preferred Qualifications

• Bilingual in English and Spanish
• Value-based care model experience
• Prior experience in a Medical Office Setting
• Knowledge of Medical Terminology
• Experience with ERM Athena

Use your skills to make an impact

Work Hours:

Monday - Friday 8:00 to 5:00

You will report to the Center Administrator

Location:

5350 West Atlantic Avenue
Suite 100
Delray Beach, FL 33484

Additional Information:

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert

Humana value's personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana's secure website.

Interview Format - HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect with and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health - addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company:

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused pri