Medical Receptionist

American Family Care Northshore; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Small business environment

Flexible scheduling

Job summary

American Family Care Northshore is seeking a front desk professional to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records. The role ensures smooth patient flow and positive interactions.

The successful candidate will have a High School diploma or equivalent, basic computer skills, and strong attention to detail with excellent customer service. On-site clinic environment with routine responsibilities and teamwork.

Qualifications

• High School graduate or equivalent; medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy, attention to detail and strong customer service.

Responsibilities

• Greet patients and verify insurance at check-in.
• Register patients, update records, verify insurance accurately.
• Collect payments and address billing issues.
• Respond promptly to customer needs and assist with follow-up appointments.
• Balance daily patient charges and reconcile cash/credit transactions.
• Complete closing procedures and maintain documentation.

Skills

Attention to detail

Customer service

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.