Medical Phone Operator & Scheduling Clerk

Palo-Verde-Hematology-Oncology-Ltd; Glendale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Palo-Verde-Hematology-Oncology-Ltd in Glendale, AZ is seeking an administrative support specialist to help manage front-desk operations and support clinical staff.

You will answer phone lines, schedule appointments, send lab orders, release records, triage calls, and coordinate with physicians and labs to ensure timely communication and accurate documentation. The role includes scanning paperwork into the EMR and handling urgent messages as needed.

Qualifications

• High school diploma or GED.
• Six months related experience and/or training.

Responsibilities

• Answers phone lines.
• Makes appointments/RS appointments.
• Sends lab orders to lab if they call and request lab requisition.
• Sends last visit note to referring offices if medical records release on file.
• Sends triage call to triage line.
• Takes hospital consults/sends page to appropriate physician.
• Takes urgent messages and distributes to proper physician.
• Scans insurance paperwork into ONCO EMR.
• Scans RX paperwork into ONCO EMR.
• Scans expired patient’s information into ONCO EMR/G4.
• Assists in providing medical records when needed.
• Other tasks assigned by management.
• Other site-specific tasks.

Education

High school diploma or GED

Six months related experience or training

Job description

Palo-Verde-Hematology-Oncology-Ltd in Glendale, AZ is seeking an administrative support specialist to help manage front-desk operations and support clinical staff.

You will answer phone lines, schedule appointments, send lab orders, release records, triage calls, and coordinate with physicians and labs to ensure timely communication and accurate documentation. The role includes scanning paperwork into the EMR and handling urgent messages as needed.