Medical Patient Care Coordinator

Pds-Health-2; Henderson (NV); On-site; USD 26,000 - 34,000; Full time

Job summary

PDS Health is seeking a Medical Healthcare Coordinator in Henderson, NV to educate patients on treatment options, secure financial commitments, and support clinicians with scheduling and insurance verifications.

The role involves billing operations, record maintenance, and ensuring smooth clinic workflows while delivering high-quality patient care. Strong administrative and customer service skills are essential.

Qualifications

• Equivalent to high school diploma or GED with 1+ years of business experience.
• Administrative/support experience with heavy customer service in health care settings.
• Computer literacy with Word processing and data entry at 45–50 WPM.
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel).

Responsibilities

• Coordinate fees and insurance benefits for patients using financing options; obtain necessary approvals.
• Assist in monitoring prescriptions and insurance coverage.
• Process admission components: obtain charts/records, insurance verification, treatment authorization.
• Handle daily and monthly billing operations per clinic needs.
• Use patient account software and maintain accurate records of patient financials and personal information.
• Manage clinician schedules to ensure productivity and good patient experience.
• Communicate schedule changes and patient/office concerns to the team.
• Greet visitors courteously and provide timely information to patients and staff.
• Answer phones, assist walk-ins, and provide accurate information for patients and clinicians.
• Schedule patient appointments and send reminders with date, time, and directions.
• Collect initial demographic and clinical data and enter into the medical record.
• Ensure quality patient care and compliance with standards.
• Assist Supervisor/Manager with administrative duties and mandatory reporting.

Skills

Customer service

Administrative support

Phone reception

Data entry

Scheduling

Education

High School diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Epic EHR

Job description

Description

Now is the time to join PDS Medical Group Green Valley. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

Overview

The primary role of the Medical Healthcare Coordinator is to gain a financial commitment from the patient to start the best possible treatment as soon as possible. This person will be responsible for educating patients on treatment choices, overcoming common patient objections, utilizing financial options to collect treatment fees, keeping the clinicians schedules productive, providing front desk support and phone reception, patient admission and discharge, insurance verification, data gathering, statistical reports, data entry, monitoring of clinical charting and billing, ensuring productivity, and maintaining medical records.

Responsibilities

• Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay. Obtain necessary insurance approvals in a timely manner
• Assists in monitoring prescriptions, insurance coverage and any other related paperwork
• Responsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.)
• Responsible for the daily and monthly billing operations according to specific clinic needs
• Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
• Manages the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience
• Communicates effectively with team regarding changes in schedule, patient issues and clinician/office concerns
• Greets visitors promptly and courteously, using eye contact upon their arrival at the clinic
• Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction
• Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address/directions to the clinic.
• Collecting initial demographic and clinical patient information and entering it into the medical record
• Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards
• Assists Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting

Qualifications

• Equivalent to high school diploma or general education degree (GED) and 1+ years of business experience
• Administrative/support experience with heavy customer service component, preferably in a health care setting
• Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM
• Knowledge of Microsoft Office Suite, including Outlook, Word and Excel

Preferred

• Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
• Experience in healthcare/medical clinic
• Proficiency in Epic EHR
• Bilingual

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances
• Good interpersonal communication skills
• Ability to adhere to standard operating procedures and documented workflows

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$19.00-$25.00 / Hourly