Medical Office Specialist

Sarah Cannon Research Institute; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarah Cannon Research Institute (SCRI) is hiring a Medical Office Specialist to provide clinical and administrative support at a busy Orlando clinic. You will greet patients, verify insurance, schedule appointments, document messages, and manage day-end balances in the system.

Ideal candidates have a high school diploma, 1+ year front desk experience in a medical office, and familiarity with office equipment. SCRI emphasizes patient care and Total Rewards under McKesson guidance.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• At least one year of Medical Office Front Desk experience.
• Knowledge of basic office equipment including copier, fax machine, and computer.

Responsibilities

• Greet and check-in patients at the reception.
• Communicate with patients and providers.
• Schedule, cancel, and reschedule patient appointments.
• Remind patients of upcoming appointments and track missed appointments.
• Answer multiple telephones and document messages.
• Forward calls and follow up on returns.
• Verify insurance and patient demographics.
• File medical records and administrative files.
• Retrieve and deliver medical records to providers or departments.
• Enter charges, payments, and balance the day in the computer.

Skills

Front desk

Communication

Telephone etiquette

Medical office software

Education

High School Diploma

Bachelor’s degree preferred

Tools

Copier

Fax machine

Computer

Job description

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting‑edge research, SCRI is redefining cancer care around the world.

As the Medical Office Specialist you are a key member of the clinic staff. You will provide clinical and administrative expertise to ensure all patients receive high quality, efficient care.

• You will work at the reception desk
• You will communicate with patients and providers
• You will schedule, cancel, and reschedule patient appointments
• You will remind patients of upcoming appointments and track missed appointments
• You will answer multiple telephones and accurately document messages
• You will be responsible for forwarding telephone calls appropriately and following up on return calls
• You will check-in patients and properly document registration
• You will be responsible for insurance verification and verification of patient demographics
• You will file medical records, patient files and administrative files
• You will retrieve medical records and deliver to appropriate providers or department
• You will copy and fax documents
• You will collect co-pays and cash from patients.
• You will enter charges, payments, and balance the day in the computer.

You should have for this position:

• A High School Diploma, preferably a Bachelor’s Degree
• At least one (1) year of Medical Office Front Desk experience
• Knowledge of basic office equipment including copier, fax machine, and computer

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community‑based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first‑in‑human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

We care about the well‑being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well‑being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson,

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.