Medical Office Scheduler and Patient Services Specialist

Maine Staffing Group; Lewiston (ME); On-site; USD 20,000 - 29,000; Full time

Job summary

Maine Staffing Group is seeking a professional Medical Secretary for a busy Lewiston, Maine medical practice. The role focuses on scheduling, patient communications, and administrative support to ensure exceptional patient service.

Ideal candidates will have healthcare office experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced, confidential environment. This is a full-time position with standard clinic hours.

Qualifications

• High School Diploma or GED required.
• Minimum of one year of experience in a healthcare or medical office setting preferred.
• Typing speed of 50 WPM and strong telephone communication are important.
• Experience with EMR/EHR systems is preferred.
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Schedule and reschedule patient appointments accurately and efficiently.
• Verify and update patient information during each visit.
• Answer incoming phone calls professionally and direct callers appropriately.
• Take detailed telephone messages and enter them into the EMR system.
• Coordinate and communicate required patient information to dialysis units before treatment start dates.
• Assist with clerical duties, filing, scanning, indexing and document management.
• Monitor fax communications and process incoming documents.
• Handle medical records requests from outside providers and medical offices.
• Provide outstanding customer service to patients, physicians, management and coworkers.
• Maintain strict patient confidentiality and HIPAA compliance.
• Assist with special projects and other administrative tasks.

Skills

Typing 50 WPM

Strong telephone

Customer service

Organizational multitasking

Confidentiality (HIPAA)

Education

High School Diploma or GED

Tools

EMR/EHR systems

Office equipment

Job description

Maine Staffing Group is seeking a professional Medical Secretary for a busy Lewiston, Maine medical practice. The role focuses on scheduling, patient communications, and administrative support to ensure exceptional patient service.

Ideal candidates will have healthcare office experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced, confidential environment. This is a full-time position with standard clinic hours.