Medical Office Registered Nurse- Urgent Care

Lehigh Valley Health Network; Elm (PA); Remote; USD 39,000 - 55,000; Full time

Job summary

Lehigh Valley Health Network is seeking an experienced RN to provide triage and healthcare navigation via remote telephone support in Pennsylvania. You will assess patient needs, guide care decisions, and coordinate across labs, referrals, and care teams.

Required is an Associate’s Degree in Nursing with PA RN licensure and 5+ years of acute care/telephone triage experience. Strong computer skills, empathy, and confidentiality are essential for success in this remote role.

Qualifications

• Associate’s Degree in Nursing.
• 5+ years of nursing experience in acute care, ED, medical office, or telephone triage.
• 2+ years of clinical acute care hospital experience/urgent care.
• Colleagues advancing from LPN to RN within the department are eligible.
• Excellent computer skills and empathetic patient support.
• Knowledge of home health information for patients awaiting physician visit.
• Knowledge of telephone-based clinical assessment techniques and triage protocols.
• Ability to exercise judgement with confidential information.
• Skill in triage decision making and calm emergency response.
• RN licensure PA in Pennsylvania.

Responsibilities

• Provide triage telephone service to identify high-risk conditions and determine prompt care.
• Perform telephonic triage to guide callers to appropriate level of care.
• Coordinate care across settings including labs, studies, and referrals with documented communication.
• Direct callers to the correct level of care and offer healthcare education.
• Maintain and file patient records and reports in designated locations.
• Refill prescriptions and place orders for testing and labs as needed.

Skills

Triage and clinical assessment

Telephone triage protocols

Nursing experience

Computer skills

Empathy

Judgement under confidentiality

Crisis response

RN licensure PA

Education

Associate’s Degree in Nursing

Bachelor’s Degree in Nursing (BSN)

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers.

Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices.

Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records.

Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient.

Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information.

Prepares documentation information and transmits medical information.

Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources.

Refills prescriptions for patients and places orders for appropriate testing and/or labs.

Associate’s Degree in Nursing.

• ~5 years experience in nursing (acute care, ED, medical office, telephone triage) and
• ~2 years previous clinical acute care hospital experience/urgent care.
• ~ Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible.
• ~ Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance.
• ~ Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention.
• ~ Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
• ~ Must exercise judgement in dealing with sensitive, confidential information.
• ~ Skill in making triage decisions and responding quickly and calmly in emergency situations.
• ~ RN - Licensed Registered Nurse_PA - State of Pennsylvania

Bachelor’s Degree in Nursing (BSN).

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Lehigh Valley Health Network does not accept unsolicited agency resumes. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Evening Shift Address:

REMOTE IN PENNSYLVANIA Position Type:

Remote Union:

3P-11:30P M-F with holiday rotation Department:

1004-13011 COH-Rn Triage/Hlthcare Navigation