Medical Office Receptionist - Cherrybell - Laboratory

ViziRecruiter,LLC.; Tucson (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

El Rio Health in Tucson, AZ is seeking a Medical Office Receptionist to join a team delivering quality care to patients. You will handle front desk duties, schedule appointments, verify insurance, collect copays, and enter demographics into the EPM system.

A High School diploma or GED is required. Strong customer service, cash handling, and HIPAA compliance are essential. Bilingual English/Spanish is preferred; a current BLS certification and valid driver’s license are desirable.

Qualifications

• High School Diploma or GED required.
• Strong customer service, cash handling and HIPAA compliance essential.
• Bilingual English/Spanish preferred.
• Experience in healthcare front desk/clerical work preferred.

Responsibilities

• Performs all clerical and non-clinical duties for the Medical Office Receptionist role.
• Maintains a clean, professional front desk environment.
• Enters patient demographics and insurance data into the EPM system.
• Schedules and manages patient appointments by phone and in person.
• Notifies back-office staff of walk-in patients needing medical assessment.
• Maintains patient confidentiality per HIPAA and company policies.
• Provides warm, professional service to patients and visitors.
• Generates and provides reports using organizational software.

Skills

Cash handling

Customer service

Telephone skills

HIPAA compliance

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

EPM system

Job description

Introduction

Are you are looking for a career with one of Tucson’s largest, most highly regarded healthcare organizations that offers generous benefits, competitive salaries, free health classes and makes a difference in the lives of more than one in ten Tucsonans?

Overview

Salary: $15.75 - $20.27 Depending on experience

Schedule: Monday - Friday, 8:00am - 5:00pm (Float)

The Medical Office Receptionist (MOR) serves in a clerical role as part of a team providing quality healthcare to El Rio Health patients. In this role, the MOR provides clerical and operational support of clinical operations for El Rio Health at a location assigned by management. The scope of responsibility for a Medical Office Receptionist employee is limited and will adhere to the Policies and Procedures of El Rio Health. An employee in this position routinely works with general supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor for resolution.

The primary goal of the El Rio Health Medical Office Receptionist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Responsibilities

• Performs and/or completes all clerical and non-clinical assigned duties, tasks, responsibilities and assignments for a Medical Office Receptionist within reasonable time frames while meeting established rates of performance for the position; ensuring the highest standards of excellence and the lowest of error rates in performing assigned duties.
• Maintains proficient skill levels that meet defined performance expectations for a Medical Office Receptionist, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to: work areas, workstations, hand washing, etc. as required for a Medical Office Receptionist.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Medical Office Receptionist.
• Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements (AIDET) at all times with all patients, visitors, and employees.
• Ensures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards; adheres to Health and Safety Policies and Procedures.
• Participates in all safety programs, which may include assignments to an emergency response team.
• Demonstrates at all times a professional attitude and acceptable job performance for all clerical and non-clinical duties, tasks, responsibilities, and assignments for this position at any El Rio Health location or assignments that supports the operational needs of El Rio Health and as assigned by organizational leadership.
• Prepares and maintains the front desk/reception area for receiving patients, maintaining a clutter-free professional workstation.
• Completes and documents all of the required patient information related to eligibility, insurance verification, and demographic data, as well as documents patient responses and the employee’s actions into the Electronic Practice Management (EPM) program prior to patients seeing a provider.
• Schedules and manages patient appointments, both in person and by telephone, assists patients at kiosks, while expressing and demonstrating a supportive and positive attitude at all times.
• Notifies back-office staff when walk-in patients present needing a medical assessment.
• Ensures that patients and visitors are consistently informed of nurse/provider wait times.
• Evaluates problems, situations, or issues presented to the employee for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem- solving skills appropriate to the position and authority for a Medical Office Receptionist.
• Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments.
• Generates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases, programs, or systems.
• Communicates with Providers and staff any reported outstanding items for tasking and completion by the appropriate and responsible individuals.
• Ensures a work environment safe and free from hazards; identifies and reports safety issues or hazards and immediately addresses or informs management, adheres to Health and Security Policies and Procedures,
• Consistently acknowledges and greets patients/visitors in a warm professional manner by maintaining eye contact, and a friendly professional smile.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal/external clients or representatives, successfully conveying and exchanging information in a positive manner.
• Demonstrates self-initiative by being aware of work environment and acts, as a team player, to assist co-workers and others.
• Maintains and displays a respectful and positive attitude.
• Serves at all times as a positive and effective role model to patients, co-workers, employees, and students.

Requirements

• Participates in a learning environment by being willing to train and learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to employees, as well as all internal/external clients or representatives.
• Accurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures; collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions.
• Maintains sufficient amounts of change in cash drawer, balancing assigned cash drawer and receipts with consistently high level of accuracy at all times; documenting and communicating any discrepancies with a cash drawer balance.
• Prepares daily account deposit documents; confirming all currency and deposit totals in compliance with all established cash handling policies and procedures.
• In accordance with policies and procedures, ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner.
• Through structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge, and computer mastery of all El Rio Health systems and programs.
• Participates in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio Health.
• Meets and conforms to the operational needs of El Rio Health as determined by management.

Minimum Education and Experience:

• High School Diploma or General Education Diploma (G.E.D).

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Current certification in Basic Life Support (BLS) for health care providers.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Medical Officecertificationfroman accredited technical program or college.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.