Medical Office Receptionist

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Lexington (KY); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health in Lexington, KY is seeking a Practice Coordinator to manage front office daily activities, ensuring top-notch service for patients and clinicians in-person and via telehealth.

The role requires high school or equivalent with 1+ years in healthcare operations or customer service. Compensation starts at $20.25/hour with quarterly bonus potential and includes a comprehensive benefits package.

Qualifications

• High School or equivalent required, associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Responsibilities

• Manage front office daily activities and ensure quality customer service for in-person and remote patients and clinicians.
• Coordinate schedule prep, verify paperwork, ensure demographics are accurate and patient charts are prepared.
• Support clinicians and staff engagement; maintain LFST culture and office upkeep.
• Provide front desk support including greeting patients, handling telehealth access, and collecting copays.
• Assist patients with questions via phone, email, and portal and triage urgent issues.

Skills

Multitasking

Teamwork

Communication skills

Microsoft Office & EMRs

Education

High School or equivalent; associate/bachelor’s preferred

Tools

EMR software

Microsoft Office

Job description

LifeStance Health Values Belonging:

We cultivate a space where everyone can show up as their authentic self.

Empathy:

We seek out diverse perspectives and listen to learn without judgment.

Courage:

We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

One Team:

We realize our full potential when we work together towards our shared purpose.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation: Starting at $20.25/hourly, plus quarterly bonus/incentive potential

Location: 1030 Monarch St Suites 100 & 120, Lexington, KY 40513

Duties/Responsibilities

Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support: Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support: Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

Coordinate with clinicians pertaining to any additional patient questions.

Support clinician schedules by auditing for appointment accuracy.

Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience

• High School or equivalent required, associates/bachelor’s degree, preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
• The employee is frequently required to walk.
• The employee must be able to lift and/or move objects up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employment Statement

LifeStance is an equal opportunity employer.

We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Learn more about Diversity, Equity and Inclusion at LifeStance.

Disability Accommodation

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail].

Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.

Additional Information

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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