Medical Office Manager/Northwest Austin Clinic - Texas Orthopedics

Texas Orthopedics; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance with VIP HealthAdvoc

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dental Coverage

Vision Coverage

Paid Holidays

PTO

401(k) with Profit Sharing

Life Insurance

Disability Insurance

Colleague Recognition Program

Well-being program

Job summary

Texas Orthopedics, a Division of OrthoLoneStar, seeks an experienced office administrator to coordinate daily operations across our Austin facilities. The role oversees clerical and clinical staff, enforces policy compliance, and collaborates with leadership to maintain efficient, patient-centered service.

The position requires five years in a healthcare setting with supervisory duties, two years’ EMR/PM experience, and strong interpersonal and communication skills.

Qualifications

• High School diploma or GED required or equivalent experience.
• Bachelor’s degree required or experience in lieu of degree to be considered.
• Minimum five years of healthcare experience with supervisory responsibilities.
• Experience supervising staff in a medical office setting preferred.
• Two years of EMR/PM experience is required.

Responsibilities

• Coordinate daily operations at the facility and supervise staff.
• Develop and implement policies, procedures and system improvements.
• Collaborate with Administration and other managers to ensure smooth operations.
• Oversee staff hiring, training, evaluations, and issue resolution.
• Provide support for clinical and clerical staff, including billing and deposits.

Skills

Interpersonal skills

Problem solving

Communication

Microsoft Office

Athena EMR

Education

Bachelor’s degree

High School diploma or GED

Tools

Athena EMR

Microsoft Office

Job description

ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTARJoin the Team!Since opening our doors in 1986, Texas Orthopedics has grown into one of Central Texas’s most trusted names in musculoskeletal care. For nearly four decades, we’ve been committed to delivering exceptional orthopedic, rheumatologic, and physical therapy services to our community. With multiple locations throughout the Austin area and a comprehensive team of highly skilled physicians, we continue to expand our reach and elevate patient experience. Texas Orthopedics is a proud division of OrthoLoneStar, the largest independent orthopedic practice in Texas.Experience the Texas Orthopedics Work EnvironmentAt Texas Orthopedics, we strive to create a workplace where excellence and support go hand in hand. We prioritize a culture that encourages collaboration, professional growth, work–life balance and a team-driven environment. Through ongoing communication, staff feedback initiatives, and continuous process improvements, we work together to ensure our clinics operate with the highest standards of efficiency, innovation, and comfort. This commitment helps us deliver an exceptional experience not only to our patients, but also to every member of our team.GENERAL JOB DESCRIPTION: Organize and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency, and safety. Responsible for supervision of all operational activities at corresponding location.ESSENTIAL FUNCTIONS:Coordinates all daily operations at facility, including organization of staff, delegation of tasks and insuring compliance with TOSRA/OLS policies and procedures. Administers clinic policies and procedures in a consistent and timely manner. Insure work of staff is free of errors.Directs the implementation of new policies, protocols and procedures, including IT systems. Make recommendations regarding needed changes in organizational systems, policies, and procedures.Responsible for the supervision of staff including all supervisory functions; hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination and staff/physicians matters. Direct responsibility for clerical and clinical staff.Responsible for acting as a liaison for the staff and physicians to the Administrator and other managers in the organization. Collaborate with other managers to insure smooth operations.Maintains clinic facility and equipment as well as order office supplies. Responsible for clinic cleanliness and coordination of repairs and maintenance.Serve as a liaison between clinic and external agencies. Work with representatives to minimize their visits during clinic operating hours. Communicate relevant results of these visits to Administration.Work with Director of Patient Services to establish/implement goals, objectives, policies, procedures and systems for location. Develop ideas and make recommendations to increase efficiency in department.Assist in financial counseling and collection efforts. Ensure follow-through by staff of collection tickets.Assist in coordinating depositions, attorney conferences and other meetings held at location.Provide coding assistance to clinic staff and physicians for completion of daily office charges.Back up all employees and roles in the office as necessary.Maintain petty cash change fund and reconciliation of fund daily.Resolves patient concerns and staff issues to ensure quality patient service.Attends required meetings and participates in committees as requested.Participates in professional development activities to keep current with health care trends and practices.Promote a positive work environment and team spirit.Motivate staff for maximum work efficiency.Maintains strictest confidentiality.Other duties as assigned.BENEFITS:Medical Insurance with VIP Health Advocate ServiceHealth Savings Account (HSA) with employer contributionFlexible Spending Account (FSA)Dental CoverageVision Coverage7-8 Paid Holidays each year12 PTO Days to start, with increases based on tenure (up to 22 days)401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)Life InsuranceShort & Long-Term DisabilityAdditional Supplemental PlansMileage Reimbursement + Travel Time – (for eligible positions)Colleague Recognition ProgramWell-being support: Employee Assistance ProgramTo learn more, visit: https://www.txortho.com/QUALIFICATIONSEducation:High School diploma or GEDBachelor’s degree required (will consider experience in lieu of Bachelor’s degree)Experience:Five years’ experience in a healthcare setting required; preferably in orthopedicsPrevious supervisory experience in a medical office setting preferredTwo years’ experience in performing in an EMR/PM platform requiredLicensure: N/ASpecial Skills:Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public.Knowledge of organization policies, procedures, systems and objectives.Knowledge of governmental regulations and compliance requirements.Knowledge of computer systems and applications, specifically Microsoft Office programs.Knowledge of Athena Electronic Medical Record preferred.Skill in exercising initiative, judgment, problem solving and decision-making.Ability to communicate clearly and effectively in writing and verbally.Bilingual preferred.Physical Demands:Ability to walk frequently and stand for extended periods of time.Ability to lift and carry items weighing up to 50 pounds.Must have full range of motion.Must have adequate visual acuity to read, the ability to interpret and understand written material.Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.Ability to work in a fast paced environment.Environmental Working Conditions:Combination clinic and office setting.Exposure to communicable diseases, toxic substances, radiation and bodily fluids.