Medical Office Coordinator 32 hours Core Physician Epping Pediatrics

Beth Israel Lahey Health; Exeter (NH); On-site; USD 24,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health in Exeter, NH seeks an administrative professional to support a physician practice and clinical staff. You will handle front-desk duties, patient scheduling, data entry, and general office operations with a focus on patient comfort and confidentiality.

Your responsibilities include greeting patients, processing payments, verifying insurance, coordinating referrals, and assisting care teams to maintain continuity of care in a busy outpatient setting.

Qualifications

• High school diploma or equivalent.
• 1 to 3 years of relevant experience in medical office administration.
• BLS certification within 6 months of hire.

Responsibilities

• Greet/check-in/check-out patients, schedule, answer calls, and take messages.
• Collect co-pays/balances, verify insurance, update demographics; meet performance metrics.
• Post payments, balance journals, may deliver bank deposits per policy.
• Mentor and train new staff as needed.
• Provide patient referrals or ensure appropriate referrals for visits.
• Assign new patients to provider and care team to ensure continuity.
• Follow standard work and reconcile orders/referrals as needed.
• Respect patient confidentiality and maintain a therapeutic environment.
• Provide coverage for other Core offices as requested.
• Perform other duties as assigned.

Skills

Customer service

Scheduling

Phone handling

Data entry

Medical records support

Education

High School Diploma or equivalent

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Provides administrative support to physician practice, clinical staff and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies and daily banking.

Job Description:

• a. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check-in/check-out, scheduling patients, answering telephones and taking messages.
• b. Collection of co pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work.
• c. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
• d. May be asked to mentor and train new staff.
• e. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• f. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team.
• g. Follows all standard work protocols and may be asked to complete order and referral reconciliation.
• h. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
• i. Provides coverage for other Core offices as requested.
• j. Other duties as assigned.

Education

High School Diploma or equivalent

Years of Experience - 1 to 3 years

License and Certification

BLS within 6 months of hire

Pay Range

$17.72 - $26.05

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Company Info

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.