Medical Office Coordinator

HCA Healthcare; Rochester (NH); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Tuition assistance

Dependent scholarships

Job summary

HCA Healthcare's Medical Office Coordinator role in Rochester, NH is full-time, Monday through Friday, days only. There are no nights, no weekends, and no holidays.

You will provide administrative support to ensure high-quality, efficient patient care and help foster an engaged, service‑oriented culture. You will manage patient access through online scheduling, phone and in‑person encounters, oversee registration and co‑pay collection, and assist in onboarding non‑provider staff, while upholding

Qualifications

• Two or more years of medical office experience is required.
• High school diploma or GED preferred.
• RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred.

Responsibilities

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co‑pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non‑provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Maintains the practice’s supply inventory, physical facilities, and core non‑provider staffing in ready, functional operating conditions at all times.
• Maintains patient files, records, and other information.
• Performs other duties as required and adheres to all Physician Services policies.

Skills

Medical office experience

Customer service

Education

High school diploma or GED

Medical Office Specialist certificate

Job description

Medical Office Coordinator – full time (Monday – Friday, days); no nights, no on call, no weekends, no holidays.

Job Summary

Provide administrative expertise to ensure all patients receive high quality, efficient care and support an engaged culture.

Responsibilities

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.
• Fosters an engaged culture and values in which all colleagues can thrive
• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co‑pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non‑provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for the appropriate onboarding and timely, comprehensive orientation of non‑provider practice staff members in accordance with organizational standards and with shared accountability for first‑year non‑provider turnover metrics and performance.
• Regularly communicate with non‑provider staff individually and in staff meetings, emphasizing creating an environment that supports culture and values while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics.
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply inventory, physical facilities, and core non‑provider staffing in ready, functional operating conditions at all times.
• Assists in maintaining patient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no‑show opportunities, etc. Last Update: October 2023
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as “lunch and learn” sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.
• Perform other duties as required.
• Must adhere to all Physician Services policies and procedures.

What you will need in this role:

• High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.
• Two or more years of medical office experience is required.
• RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.