Medical Office Coordinator

HCA Healthcare; Dallas (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Education support

Tuition assistance

Fertility & family benefits

Life insurance

Legal counseling

Job summary

HCA Healthcare is seeking a Medical Office Coordinator to join our Dallas-area practice. You will manage patient access, scheduling, and registration while supporting onboarding and staff development for non-provider roles.

The role emphasizes accurate enrollment, efficient patient flow, and collaboration with leaders to ensure high-quality care. The position requires a high school diploma or GED, 2+ years in a medical office, and relevant certifications.

Qualifications

• Two or more years of medical office experience is required.
• High school diploma or GED preferred.
• RMA, CMA or LPN certificate is beneficial
• CPR Certification is preferred

Responsibilities

• Direct responsibility for patient access via scheduling, phone, and in-person encounters, including registration and co-pays.
• Assist in hiring and onboarding clerical and non-provider staff in partnership with senior practice leaders.
• Coordinate onboarding and orientation for non-provider staff to reduce turnover.
• Communicate with staff to foster diversity and inclusion and promote team voice.
• Prepare patients for examination and treatment and manage referrals.
• Schedule staff to meet daily volume and care standards.
• Provide frontline staffing support to maintain operations (phones, scheduling, rooming, etc.).
• Maintain supply inventory and facilities in ready condition; manage patient files and records.
• Compile data for reports on scheduling, volume, cancellations, and no-shows.

Education

High school diploma or GED

Medical Office Specialist certificate

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Medical Office Coordinator

Full time (Monday - Friday, days), no nights, no on‑call, no weekends, no holidays

Seeking a Medical Office Coordinator for our practice who provides administrative expertise to ensure all patients receive high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

What you will do in this role:

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in‑person encounters; and ease and accuracy of registration processes, including collection of co‑pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non‑provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for the appropriate onboarding and timely, comprehensive orientation of non‑provider practice staff members in accordance with organizational standards and with shared accountability for first‑year non‑provider turnover metrics and performance.
• Regularly communicate with non‑provider staff individually and in staff meetings, emphasizing creating an environment that supports diversity and inclusion while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply inventory, physical facilities, and core non‑provider staffing in ready, functional operating conditions at all times.
• Assists in maintaining patient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no‑show opportunities, etc.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Perform other duties as required.

What Qualifications you will need:

EDUCATION:

• High school diploma or GED preferred.
• Medical Office Specialist or related practice operations certificate preferred.

EXPERIENCE:

• Two or more years of medical office experience is required

CERTIFICATION/LICENSE:

• RMA, CMA or LPN certificate is beneficial
• CPR Certification is preferred

Benefits

MSO - SW Scoliosis MCE, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high‑quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician‑driven, value‑added solutions to assist physicians in providing high‑quality, patient‑centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.