Medical Office Clerks

77 consultants; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

77 consultants in San Diego, California is seeking a front desk coordinator to manage patient check-ins and facilitate administrative functions within a clinical setting. The ideal candidate will have a High School Diploma and at least six months of experience in a clinical office.

This role involves various responsibilities, including scheduling appointments, ensuring documentation is complete, and providing excellent customer service to patients and families. Basic Life Support certification is mandatory.

Qualifications

• Minimum of six (6) months of experience in a clinical office environment.
• Ability to engage with patients and maintain a welcoming atmosphere.
• Must possess Basic Life Support (BLS) certification.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Facilitate patient check-ins and manage appointment scheduling.
• Document physician orders and retrieve lab results as needed.

Skills

Customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

Core Responsibilities

• Serve as the first point of contact for patients and visitors at the clinic's front desk, ensuring a welcoming environment.
• Facilitate patient check‑ins for clinical encounters, confirming appointment details and readiness for service.
• Manage the main office telephone operations, directing calls as necessary.
• Coordinate medical appointment scheduling, ensuring alignment with patient eligibility criteria for services.
• Collect and organize required documentation as directed by healthcare providers to support clinical operations.
• Undertake various administrative and clerical functions to enhance medical care delivery and operational efficiency.
• Design and update appointment schedules and templates within the patient management software.
• Execute end‑of‑day operations to close out business, addressing any pending appointments within the electronic system.
• Deliver exemplary customer service both in‑person and via telephone.
• Assist patients and families in liaising with social services, chaplaincy, health benefits advisors, or patient admissions personnel.
• Develop pre‑admission documentation and complete necessary entries in electronic reporting systems.
• Rectify admission discrepancies promptly to maintain data integrity.
• Compile and process weekly and monthly reports derived from operational logs and documentation.
• Operate fax machines and photocopy medical records as required.
• Document physician orders for laboratory and radiology tests within the medical information system, retrieve lab results efficiently, and prepare urgent lab report copies for the attending physician as needed.
• Engage in training sessions and meetings to maintain professional competency and stay abreast of updates through collaborative learning.
• Implement administrative protocols for follow‑up and tracking of patient interactions and outcomes.
• Access and reference laboratory orders, results, and reports within government computer systems, ensuring compliance and accuracy.

Schedule

Monday to Friday, 0600 to 1800, comprising 8.5‑hour shifts. No holidays, no on‑call duties, or weekend commitments.

Minimum Qualifications

• Education: High School Diploma or General Educational Development (GED) equivalent.
• Experience: A minimum of six (6) months of experience in a clinical office environment.
• Certification: None required.

Security Clearance

Ability to successfully undergo a Government background check/security clearance.

Life Support Certification

Must hold a current Basic Life Support (BLS) certification from AHA or ARC for Healthcare Providers.