Medical Office Assistant - Wound Healing Owensboro

Owensboro Health; Owensboro (KY); On-site; USD 29,000 - 37,000; Full time

Job summary

Owensboro Health Regional Hospital is seeking a Front Desk/Registration role in the Wound Healing Owensboro department to manage patient registration, scheduling, and basic clinical tasks under supervision. This position emphasises patient access, confidentiality, and high-quality service in a fast-paced setting.

The role involves collecting vital signs, scheduling tests, and coordinating with insurers, facilities and care teams.

Qualifications

• No experience required.
• High school diploma or GED preferred.
• BLS certification within 90 days of employment.

Responsibilities

• Schedules and reschedules appointments and diagnostic testing.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May reconcile co-payments and cash receipts at end of shifts.
• Communicates with insurance companies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers calls; retrieves and disperses patient information according to policies.
• Maintains examination areas.
• Performs patient registration, checkout, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons.
• Ensures proper release of information forms are obtained when necessary.
• Files new and returned records according to policies.
• Identifies and documents missing records.
• Enters information from various sources into computer databases.
• Verifies data by checking prints and correcting as needed.
• Locates and prepares records for archival or destruction.
• Assists with patient assessments and treatments under supervision of a physician or nurse practitioner.
• Greets patients and provides information.
• Prepares patients for medical procedures.
• May perform order entry for standing orders.

Education

High school diploma / GED

Job description

Weekend Requirements: N/A | Work Hours: M-F 8-430, M-F 730-4 | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Wound Healing Owensboro

Job Summary

Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.

Job Responsibilities

• Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.
• Collects and records vital signs.
• Performs basic diagnostic procedures and specimen collection.
• Monitors and communicates changes in patient condition.
• Documents patient care given.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.
• Accepts payments and co-pays and other fees for services during registration.
• May be required to reconcile co-payments and cash receipts at the end of shifts.
• Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.
• May communicate with referring facilities regarding patient transfers.
• Arranges for hospital admissions as appropriate.
• Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.
• Maintains examination areas.
• Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
• Retrieves records as requested by authorized persons.
• Ensures that properly executed release of information forms are obtained when necessary.
• Files new and returned records according to established systems and policies.
• Identifies and documents missing records.
• Enter information from a variety of sources into computer database(s).
• Verifies data entered into computer by checking printouts/reports for errors and correcting as required.
• Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.
• Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.
• Greets patients as they arrive into the facility and provides appropriate information.
• Prepares patients for medical procedures as appropriate.
• May perform order entry for standing orders only.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under general supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Applies more advanced skills and knowledge in the area of specialization.

Position Requirements

Work Experience

No experience required

Education

High school diploma, General Equivalency Diploma (GED) or higher preferred

Additional Education Information

None

Licensure/Certification/Registration

BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Organizational Responsibilities

Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.

The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: (Clinical - Office/Clinic)

Standing: 75%

Walking: 75%

Sitting: 50%

Lifting 0-25 lbs: 25%

Lifting 25-75 lbs: 25%

Lifting over 75 lbs: 25%

Carrying 0-25 lbs: 25%

Carrying 25-75 lbs: 25%

Carrying over 75 lbs: 25%

Pushing/Pulling 0-25 lbs: 75%

Pushing/Pulling 25