Medical Office Assistant II (Bilingual)

Kaiser Permanente; Escondido (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Kaiser Permanente in Escondido is seeking a Medical Office Assistant II to support clinical operations under supervision. You will assist with patient exams, manage routine care, and handle patient education and communications.

The role requires bilingual English/Spanish proficiency (Level II), sterile technique knowledge, CPR, and the ability to work with diverse patients. This is a full-time on-site position at the North County Primary Care locations.

Qualifications

• Completion of a Medical Office Assistant program with Certification and six months of related experience or twelve months equivalent experience in lieu of certification.
• If Pediatrics, requires a minimum of one year pediatric or equivalent experience.
• Ability to give and follow oral and written instructions.
• Demonstrated knowledge of sterile techniques.
• Valid CPR; bilingual (English/Spanish) Level II required.

Responsibilities

• Performs routine patient care under supervision of RN or provider.
• Assists with patient exams and procedures and educates members and families.
• Responds to member telephone messages.
• Transports patients as needed.
• Prepares treatment rooms and assembles instruments for procedures.
• Assists licensed providers during examinations and minor procedures.
• Ensures patient safety during procedures and transport.
• Completes diagnostic test forms and relays medical information between physician and patient.
• Documents in patient medical records and collects specimens for testing.

Skills

Bilingual English/Spanish Level II

Follow oral & written instructions

Sterile techniques

Public interaction

CPR

Education

Medical Office Assistant Certification

Experience in lieu of certification

Job description

Job Summary

Under direct supervision of RN or provider performs routine patient care following department policies and procedures. Assists with patient exams and procedures, responds to members telephone messages and provides education to members and families.

Essential Responsibilities

• May perform nursing care functions such as vital signs, removal and/or application of dressings for assessment by licensed provider, cleaning wound after providers assessment and instructions, shaving and skin preparation, reinforce standardized self care procedures as directed by licensed provider.


• Recognizes and responds to acute emergency situations following established procedures.


• May draw up injection solutions for immediate use upon physician orders.


• Orients patients to system policies and practices.


• Provides appropriate instruction sheets based upon provider direction.


• Reviews instruction sheet with patient.


• Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs and transports/transfers patient onto other hospital or clinic areas as directed.


• Completes necessary arrangements or organizes treatment room prior to surgical and/or examination procedures by setting up or laying out instruments, drapes and sponges contained in sterile trays and assembling equipment items as required for particular procedures as directed by physician.


• May assist licensed provider with patient examinations and treatments by positioning, restraining patients and assisting as directed.


• Provides assistance in treatment rooms during minor surgical procedures and/or various diagnostic examinations by positioning and draping; may hold clamps or retractors, sponge vascular areas, and pass instruments as specifically directed by physician.


• Assures safety or patient during procedures and transport.


• May prepare and transport items such as medical equipment and laboratory specimens.


• May clean and disinfect instruments/equipment according to standardized procedures.


• Follow Universal Precautions.


• Reports incidents of failure to follow procedures to Department Administrator or designee.


• Maintains departmental files, performing duties such as pulling files and assembling forms prior to appointment, and filing returned diagnostic reports as directed.


• Initiates and/or completes diagnostic test forms per provider order, telephones prescriptions to pharmacies, relays medical information from physician to patient and relays information from patient to physician.


• Charts in patient medical records as indicated.


• May perform lab tests including urine dip-tests, acetone tests, hemocult tests, tests to determine PH., protein and PKU.


• May perform hearing and vision tests, glaucoma tests and visual acuities.


• Collects, by non-invasive techniques and preserves specimens for testing, including urine, sputum and stool.


• Participates in Departmental Quality Assurance Activities.


• Performs other duties as required, such as checking patients medical records for incomplete data, relaying messages to staff personnel.


• Note: Specific duties may vary depending on assignment.


• Note: Bold print indicates those difference between the Medical Office Assistant I and II classifications.


• These responsibilities are specific to the Medical Office Assistant II.

Basic Qualifications

Experience

• If position is for Pediatrics, it requires minimum of one (1) year pediatric or equivalent experience.

Education

• Completion of a program in Medical Office Assistant with Certification and equivalent of six (6) months experience or twelve (12) months equivalent experience in lieu of certification required.

License, Certification, Registration

• N/A

Additional Requirements

• Ability to give and follow oral and written instructions.


• Ability to work effectively with the public.


• Demonstrated knowledge of the sterile techniques.


• Valid CPR Prescription call in for ambulatory care setting.


• Bilingual (English/Spanish) Level II required.

Preferred Qualifications

• N/A.

Notes

• While this position's home clinic is Escondido, this position may float to other North County Primary Care locations as operations require.


• This is an 8-hour shift with varied start times between 6:00AM-10:00AM


• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.