Medical Office Assistant | FT Days | No Weekends/Holidays| UTMP Otolaryngology Job

Methodist Healthcare; Memphis (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dedicated team as a Medical Office Assistant in a vibrant healthcare environment. This role is essential for patient care, where you will support front desk operations, manage patient interactions, and ensure seamless communication within the clinic. Your responsibilities will include registering patients, scheduling appointments, and collecting payments, all while embodying the values of patient-centered care. This position offers a unique opportunity to contribute to a leading healthcare provider in Memphis, where your skills will make a significant impact on patient experiences. If you are passionate about healthcare and customer service, this is the perfect role for you.

Qualifications

• High School Diploma required; MOA Certification preferred.
• 1+ year experience in a medical office is preferred.

Responsibilities

• Register new patients and update existing patient information.
• Schedule appointments and confirm with patients.
• Manage front desk operations and greet visitors.

Skills

Medical Terminology

Customer Service

Office Equipment Operation

Independent Judgment

Basic Arithmetic Calculations

Education

High School Diploma or equivalent

MOA Certification

Tools

EMR Systems

Word Processing Software

Spreadsheet Programs

Job description

Medical Office Assistant | FT Days | No Weekends/Holidays | UTMP Otolaryngology Job

Pay: Competitive

Employment type: Full-Time

Job Description

Req#: 242539

Summary

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff, and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.

Education/Experience/Licensure

REQUIRED:

• High School Diploma or equivalent
• N/A
• N/A

PREFERRED:

• N/A
• Minimum of one year experience in a physician practice office or similar setting to include general business operations, scheduling, and insurance.
• MOA Certification

SUBSTITUTIONS ALLOWED:

• N/A
• N/A
• N/A

Knowledge/Skills/Abilities

• Basic understanding of medical terminology.
• Knowledge of coding preferred.
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, printer.
• Ability to perform basic arithmetic calculations.
• Ability to provide customer service consistent with MLH values.

Key Job Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to requests for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

About the company

Methodist University Hospital is a hospital located in Memphis, Tennessee, which is a part of Methodist Le Bonheur Healthcare.