Medical Office Assistant | Front Desk | Iredell Urgent Care | Troutman| PRN

ICFAI; Troutman (NC); On-site; USD 22,000 - 30,000; Part time

Job summary

The Iredell Health System is seeking a Medical Office Assistant for its Troutman location. You will greet patients, register them, schedule appointments, verify insurance, collect payments, and manage medical records within EMR.

This PRN - As Needed role supports front office operations, ensures HIPAA compliance, and collaborates with staff to provide a positive patient experience. Experience with EMR/PM systems and CMAA certification are preferred; CPR within 30 days is required.

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office preferred.
• Knowledge of Microsoft Office and practice software platforms.
• Basic understanding of medical terminology.
• Strong verbal and written communication skills.
• Ability to multitask and work under pressure.
• Certified Medical Administrative Assistant (CMAA) preferred.
• CPR certification within 30 days.
• Experience with EMR and PM systems.
• Ability to lift up to 30 pounds and pass FIT test if required.

Responsibilities

• Greet patients and visitors professionally.
• Schedule and confirm patient appointments.
• Register patients by verifying and updating data.
• Collect copays, reconcile cash drawers, and deposits.
• Answer phones and route messages.
• Manage front office inventory and supply needs.
• Process referrals to completion.
• Scan/upload documents to EMR.
• Process EMR/PHI requests compliant with HIPAA.
• Communicate with staff via EMR.
• Maintain front office and waiting area.
• Attend staff meetings and follow policies.
• Support additional administrative tasks.

Skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

EMR/PM Systems

Job description

ELIGIBLE FOR $1000 SIGN ON BONUS WITH 2-YEAR COMMITTMENT

Location: Main Street, Troutman

Schedule: PRN - As Needed

The Medical Office Assistant is responsible for the efficient management of front office operations within a medical practice. This includes greeting and registering patients, scheduling appointments, verifying insurance, collecting payments, managing medical records, and maintaining effective communication with both patients and staff.

The Medical Office Assistant serves as a vital part of the healthcare team, ensuring a positive experience for patients and accurate administrative support for the practice.

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Schedule and confirm patient appointments in accordance with practice guidelines.
• Register patients by verifying and updating demographic, insurance, and contact information.
• Collect copays, reconcile cash drawers, and prepare daily deposits.
• Answer phones, return messages, and route calls appropriately.
• Maintain front office inventory and notify appropriate staff of supply needs.
• Ensure outgoing and incoming referrals are processed and followed through to completion.
• Scan and upload documents into electronic medical records (EMR).
• Process EMR and PHI request in a timely and compliant manner.
• Message clinical and non-clinical staff through EMR system.
• Maintain confidentiality and uphold HIPAA compliance.
• Attend staff meetings and adhere to Iredell Health System and IPN policies.
• Maintain a clean, organized, and professional front office and waiting area.
• Support additional administrative tasks as directed.

Requirements

• Highschool diploma or GED required.
• One year of clerical experience in a medical office preferred.
• Knowledge of Microsoft Office (Word, Excel), general office equipment and practice software platforms.
• Basic understanding of medical terminology.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively under pressure.
• Prefer Certified Medical Administrative Assistant (CMAA)
• CPR certification (within 30 days)
• Experience with EMR and PM Systems
• Ability to walk, sit, stand, push, pull, bend, stoop, reach, and lift up to 30 pounds.
• Must be able to pass FIT test as required for the position.