Medical Office Assistant Administrative - UNC Pediatrics at Weaver Crossing

UNC Health Care; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Pediatrics at Weaver Crossing in Chapel Hill, NC, is seeking a Medical Administrative Assistant to handle patient check-in/out, billing queries, and scheduling in a fast-paced clinical setting.

You will support revenue cycle activities, maintain accurate patient records, and collaborate with clinic staff to ensure smooth front-desk operations. High school diploma or GED required; medical office experience preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to use computer systems for data entry and billing.
• Ability to read and interpret safety and operational manuals.

Responsibilities

• Perform patient check-in and check-out procedures accurately.
• Process financial information and provide patient billing details.
• Maintain HIPAA-compliant handling of protected health information.
• Answer phones promptly and provide complete information to patients.
• Schedule patient appointments with correct demographic/clinical data.
• Order and maintain clinic supplies and equipment.
• Adhere to safety and regulatory guidelines and participate in improvement activities.

Skills

Customer service

Computer skills

Teamwork

Education

High school diploma or GED

Medical administrative assistant program (preferred)

Tools

ICD/CPT coding

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities

1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.
• Computer Skills: Ability to enter and process data accurately.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: UNC Pediatrics at Weaver Crossing

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.