Medical Office Assistant Administrative

UNC Health; Indianapolis (IN); Hybrid; USD 25,000 - 35,000; Full time

Job summary

UNC Health is seeking a Medical Administrative Assistant to support the Co Call Center in Cary, NC. The role focuses on patient check-in/out, billing questions, and accurate data entry while ensuring privacy and compliance.

The position requires a high school diploma (GED acceptable) and experience in a medical office or completion of an accredited medical administrative assisting program. A hybrid work arrangement is offered.

Qualifications

• High school diploma or GED required.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, answers phones, and provides accurate information; performs other admin duties as required.
• Accurately performs patient check in/out, verifies insurance, codes visits (ICD/CPT), balances receipts, and handles billing questions.
• Schedules patient appointments and enters demographic/clinical information into the system.

Skills

Customer service

Computer skills

Data entry

Attention to detail

Education

High school diploma or GED

Medical administrative assisting program

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities

1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Education Requirements:

High school diploma or general education degree (GED) required.

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent.

Computer Skills: Ability to enter and process data accurately.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: GP2Entity: UNC Physician Group Practices

Organization Unit: CO Call Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $17.94 - $25.25 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

Exempt: No

Equal Opportunity Statement

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.