Medical Office Assistant

North American Medical Associates; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Prescription coverage

PTO

401k

Job summary

North American Medical Associates is seeking a Medical Office Assistant to support our front desk operations and clinical team in a fast-paced pain management practice. You will register patients, collect payments, maintain records, and assist with pre-approvals and documentation, ensuring smooth daily operations across offices.

The role requires strong customer service, attention to detail, and proficiency with MS Office and EMR systems, while upholding HIPAA standards and patient

Qualifications

• Provide excellent customer service and front desk support.
• Maintain patient records with accuracy and confidentiality.
• Familiarity with HIPAA and compliance guidelines.

Responsibilities

• Register and check-out patients for appointments.
• Collect co-payments and account balances.
• Obtain updated patient demographics at visits.
• Record patient information in EMR system.
• Assist with MRI pre-approvals and prior authorizations.

Skills

Customer service

Interpersonal skills

Data entry

HIPAA knowledge

Attention to detail

Communication

Education

High School diploma

Some college

CPR certification

Tools

MS Office

EMR systems

Job description

About the Organization North American Medical Associates is a fast-growing multi-specialty medical practice with a team of doctors and professionals devoted to the art of diagnosing, managing and treating disorders. We also aim to go beyond treatment to improve a patient's quality of life. We provide care that is personalized for each patient. We offer a variety of services ranging from interventional procedures, therapy, medication management along with minimally invasive surgery including permanent placement of dorsal column stimulators. Our goal is to improve quality of life and provide an enhanced sense of wellbeing through an integrated approach. Our providers are board certified pain specialists with primary board certifications in either Anesthesiology. We have affiliations with organizations like Virtua, Jefferson Health, Cooper Medical Center in NJ, Jefferson Health, Main Line Health in PA. NAMA is a fast-paced organization that values our employees and our providers, while serving our communities. We offer excellent benefits, that includes healthcare benefits, PTO and 401k.

Medical Office Assistant

Location: Wexford, PA

Company Overview

NASPAC is a growing organization with a team of doctors and professionals devoted to the art of pain management: diagnosing, managing, and treating chronic pain conditions and neurological disorders. We also aim to go beyond treatment of pain, to improve your quality of life and productivity.

Job Summary

The Medical Office Assistant will provide excellent customer service at our front desk operations and various support duties to our clinical team. The Office Assistant will work directly with healthcare practice staff to register and check-out all patients, collect samples, maintain patient records, explain common medical procedures, and assist in the overall success of our day. Travel may be required.

Essential & Non-Essential Job Functions/Position Responsibilities

• Register and/or check-out all patients for appointments.
• Collect co-payments and/or account balances
• Obtain updated demographics at each visit
• Record patient information in OmniMD.
• Assist patients with obtaining MRI prior approvals.
• Assist patients with obtaining prior authorizations for medications.
• Assist patients with necessary forms at check-in or check-out.
• Work in the front office taking care of tasks such as answering phone calls, greeting patients as they enter office, and maintaining patient records.
• Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed.
• Maintain patient confidentiality, complies with HIPAA and compliance guidelines established by the practice.
• Always practices good customer services in all situations.
• Occasional travel between offices is required for cross coverage of our patient locations.
• Other duties as assigned.

Knowledge, Skills and Abilities Requirements

• Commitment and demonstration of excellent internal and external customer service.
• Attention to detail, ability to lead and follow processes and procedures from beginning to end.
• Abiliy to demonstrate interpersonal and relationship-building.
• Ability to motivate and work collaboratively with staff.
• Strong analytical and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team player within the organization.
• Ability to utilize data to inform the decision-making process.
• Demonstrate knowledge of and maintain the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA). Ensure the protection and security of personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from unauthorized disclosures.
• Excellent written and verbal communication skills. Able to communicate information in an organized and clear manner.
• Able to maintain and demonstrate strict confidentiality of all information.
• Commitment to reflect quality assurance and risk management in daily tasks.
• Has computer skills and ability to learn/operate software programs.
• Maintains professional appearance and demonstrates professional attitude at all times.
• Ability to work flexible schedules and maintain punctual attendance.
• Able to work under pressure, remain calm, prioritize, and meet deadlines.
• Ability to relate to diverse communities.
• Ability to work as part of an interdependent team.
• Ability to remain open and non-judgmental towards colleagues and customers.
• High level of professionalism.
• Strong customer service skills.
• Inventory management experience.

Minimum Education/Certifications

• High School diploma or equivalent, required.
• Some college, preferred.
• CPR License preferred.

Minimum Work Experience

• Preferred 2+ years of experience working or a healthcare practice of hospital
• Highly proficient in Microsoft Office and knowledge working with Electronic Medical Records.

Benefits

Medical, Dental, Vision, Prescription, PTO, 401k and other miscellaneous benefits.

Position Requirements Minimum Education/Certifications

• High School diploma or equivalent, required.
• Some college, preferred.
• CPR License preferred.

Position Requirements Minimum Work Experience

• Preferred 2+ years of experience working or a healthcare practice of hospital
• Highly proficient in Microsoft Office and knowledge working with Electronic Medical Records.

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.