Medical Office Assistant

Allergy & Ent Assoc; Pearland (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Allergy & Ent Assoc seeks a Medical Office Assistant to join our Pearland, TX practice. You will greet patients, manage scheduling, handle basic billing tasks, and maintain accurate electronic patient charts in a fast-paced clinical office environment.

The role emphasizes HIPAA compliance, professional communication with staff and patients, and a commitment to efficient, paper-light workflows while supporting overall patient care and confidentiality.

Qualifications

• Experience delivering patient-centered service in a clinical or office setting.
• Knowledge of HIPAA regulations and patient confidentiality.
• Experience using electronic health records and billing workflows.

Responsibilities

• Greet patients and visitors with a polite, prompt manner.
• Follow office policies and procedures.
• Communicate effectively with staff members.
• Assist with billing paperwork and entering patient data.
• Update patient information and collect co-pays.
• Maintain a clean waiting area.
• Promote electronic workflows and reduce paper.
• Answer calls and schedule appointments.
• Escalate concerns to leadership with solutions.
• Support patient engagement and outreach.
• Complete required trainings and drills.
• Maintain confidentiality per HIPAA.
• Perform other duties as assigned.

Skills

Customer service

Communication

HIPAA compliance

EMR systems

Tools

Billing software

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Office Assistant

Full Time Pearland, TX, US

2 days ago Requisition ID: 1853

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of patient's arrival.
• Follows office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
• Updates information in electronic patient charts according to policy and procedure.
• Maintain patient, staff and employer confidentiality. Comply with all HIPAA regulations.
• May perform other job activities as assigned.