Medical Matron

CVS Health; Charlotte (NC); On-site; USD 36,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health is seeking a Clinical Claim Review Nurse in Charlotte, NC to review and evaluate clinical information for post-service claims. You will interpret medical records and apply clinical criteria in line with policies and regulatory requirements, coordinating resolutions with clinicians as needed.

The role requires an RN license with 2–3 years of experience, strong analytical abilities, and proficiency with Microsoft Office.

Qualifications

• RN with 2–3 years of licensed clinical experience.
• Strong analytical skills to assess medical claims.
• Familiar with clinical decision-making and policies.

Responsibilities

• Review clinical documentation and apply policies for claims.
• Coordinate clinical resolutions with clinicians as needed.
• Act as a resource for customer service and claims teams.
• Train new staff and provide cross-training.
• Identify trends and report discrepancies or potential fraud.

Skills

RN

Clinical review

Analytical skills

Regulatory compliance

Education

Associates Degree in Nursing

Bachelor of Science in Nursing preferred

Tools

Microsoft Suite

Computer proficiency

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Clinical Claim Review Nurse you will be responsible for the review and evaluation of clinical information and documentation.

Responsibilities

• Reviews documentation and interprets data obtained from clinical records or systems and uses clinical decision making to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider claims.
• Independently coordinates the clinical resolution with clinician/MD support as required.
• Considers all documentation provided including medical records and system documentation to evaluate post-service claims for payment based on clinical policies, legislation, regulatory requirements, and plan benefits.
• Review requires navigation through multiple system applications as well as potential requirement to outreach to internal department or providers.
• Accurately applies review requirements to assure case is reviewed according to all company policies and procedures as well as state and federal laws and regulations.
• Adhere to company policies regarding confidentiality to protect member information.

Duties

• Review and interpret clinical documentation obtained from medical records or systems.
• Apply clinical decision-making to utilize appropriate clinical criteria and policies for post-service claims
• Coordinate clinical resolutions independently, with clinician/MD support as required
• Act as a resource for customer service and claims processing teams
• Train new staff and provide cross‑training to existing team members
• Identify trends and provide feedback to leadership if discrepancies or potential fraudulent activities are identified
• Remain current with applicable laws, regulations, and internal workflows to ensure full compliance with organizational and state‑specific requirements

Required Qualifications

• Nursing degree (RN)
• A minimum of 2–3 years of professional experience as a licensed Registered Nurse (RN), or equivalent clinical experience
• Strong analytical skills to assess medical claims

Preferred Qualifications

• ~ Computer proficiency, Microsoft Suite
• ~ Utilization Management experience

Education

• Associates Degree in Nursing required
• Bachelor of Science and Nursing preferred

Anticipated Weekly Hours

• 40 Time Type
• Full time

Pay Range

The typical pay range for this role is: $26.01 - $56.14 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.