Medical Management Specialist I

HMSA; Kapolei (HI); On-site; USD 70,000 - 90,000; Full time

Job summary

HMSA is seeking a detail‑oriented professional to evaluate and process clinical review requests, educate providers, and apply regulatory requirements. The role includes multi‑system eligibility checks, UM documentation, and managing authorization workflows to influence claims processing.

You will handle online authorizations, address issues with supervisors, and support inquiries from providers and members using a structured call strategy. Hybrid work supported.

Responsibilities

• Evaluate, interpret, and process clinical review requests ensuring submission requirements meet accreditation/governmental regulation requirements.
• Educate provider offices on appropriate procedures.
• Apply internal policies, contractual provisions, and regulatory requirements.
• Multi-system validation of member-specific eligibility, benefit and provider requirements for services based on member's primary line of business.
• Utilize resources to confirm HMSA's clinical review requirements and respond with outcomes.
• Create the electronic file within the UM management system for review.
• Adhere to guidelines for document management within the Fax Manager Application.
• Process vendor authorization files to reflect decisions impacting claims processing and update authorizations as needed.
• Notify or communicate issues with authorization files to the unit coordinator, supervisor or UM Solutions Administrator.
• Respond to inquiries from providers/members using Ulysses Call Strategy; research resources; triage and transfer calls; escalate as needed.
• Process Aerial to QNXT (A2Q) error/balance reports; build UM documents in QNXT to support claims processing.
• Monitor and process clinical review requests received via online authorization tool; apply policies and validate eligibility; triage distribution.

Job description

Responsibilities

1. Evaluation, interpretation, and processing of clinical review requests to include but not limited to applying the following requirements:
   • Validation that requests have met submission requirements based on accreditation/governmental regulation requirements.
   • Educate and/or communicate with provider offices on appropriate procedures.
   • Application of internal policies and procedures, contractual provisions, and regulatory requirements.
   • Multi-system validation of member-specific eligibility, benefit and provider requirement for selected service(s) based on member's primary line of business.
   • Utilization of various resources to confirm HMSA's clinical review requirements; as required, educate and/or respond to provider office with outcome.
   • Creation of the electronic file within the Utilization Management (UM) management system for review.
   • Adhering to the guidelines and processes for management of documents within the Fax Manager Application (FMA).
2. Process vendor authorization files to reflect the appropriate decisions within HMSA's system to appropriately and accurately impact claims processing to include but not limited to the following:
   • Researching, validate and update existing authorizations based on extensions, peer to peer reviews and updates requested from provider community.
   • Monitoring and addressing errors as a result of the request program load feature.
   • Notify and/or communicate issues associated with authorization files with unit coordinator, supervisor or UM Solutions Administrator.
3. Resolve, document and accurately respond to inquiries, issues or complaints received telephonically from provider (and members) by:
   • Application of Ulysses Call Strategy servicing skills.
   • Researching multiple system and/or online document resources
   • Contacting unit leads or resources for additional explanation.
   • Triage and transfer calls to appropriate areas upon request or require a subject matter expert (SME).
   • Escalate calls as appropriate taking into account urgency, customer's level of concern, knowledge required to respond in an accurate manner.
4. Processing of the Aerial to QNXT (A2Q) error / balance reports by:
   • Accurately building UMD documents within QNXT to support the claims processing activities.
   • Notify and/or communicate issues associated with A2Q process to unit coordinator, supervisor or UM Solutions Administrator.
5. Monitor and processing of clinical review requests received via online authorization tool by:
   • Applying internal policies and procedures, contractual provisions and regulatory requirements.
   • Multi-system validation of member specific eligibility, benefit and provider requirement for selected service(s) based on member\'s primary line of business.
   • Triaging and distribution of the cases to the respective units taking into account type of service, place of treatment, provider relationship and line of business.
6. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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