Medical Management Assistant (SCAN Temp)

SCAN; Long Beach (CA); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

Remote Work Mode

Annual bonus program

Wellness Program

PTO

11 paid holidays + floating holiday +

401(k) with employer match

Tuition reimbursement

Job summary

SCAN is seeking a Medical Management support professional to assist the department with data entry, authorization processing, and provider communications. The role focuses on ensuring timely, accurate information within the CCMS system and adherence to eligibility and benefit guidelines.

Ideal candidates have 3+ years in managed care, strong data entry skills, ICD-9/CPT knowledge, and proficiency in MS Office. Remote work is available with a Monday–Friday schedule.

Qualifications

• 3+ years of medical experience in a managed care environment is preferred.
• Proficiency with data entry.
• ICD-9, CPT coding experience preferred.
• Knowledge of medical terminology is required.
• Utilization Management experience is required.
• Excellent communication skills; primarily telephonic required.
• Working knowledge of Medicare and Medi-Cal guidelines preferred.
• Strong organizational skills and the ability to prioritize.
• Ability to multitask and work with limited supervision.
• Ability to work well in a fast-paced and dynamic environment.
• Ability to provide professional customer service.
• Proficient in MS Office.

Responsibilities

• Enter data into the case management system (CCMS) and authorize services under clinical direction.
• Triages events per department guidelines and processes inpatient/outpatient claims data entry.
• Verify member data by researching eligibility, benefits, and network provider status.
• Maintain telephone standards by answering calls within established times.
• Support providers and ensure services fit within the benefit plan and contracts.
• Develop collaborative relationships with network providers and internal teams.
• Maintain privacy and protect confidentiality of member information.
• Communicate effectively with members and caregivers with courtesy and respect.
• Adhere to quality, compliance, and regulatory standards to achieve outcomes.
• Support SCAN's AI-driven initiatives and goals.
• Perform other duties as assigned.

Skills

Data entry

Medical terminology

ICD-9/CPT coding

Utilization Management

MS Office

Communication

Organization

Multitasking

Customer service

Education

High School Diploma or equivalent

Associate degree preferred

Tools

CCMS system

MS Office

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

• Temporary Remote Role approximately 3-6 months*
• Shift is Monday - Friday, 8am-5pm Pacific Time*

The Job

Supports the Medical Management department at SCAN by responding to provider calls and faxes, entering inpatient and related data into the case management system (CCMS), authorizing SCAN services under the direction of clinical staff and supporting the Medical Management clinical staff in securing information needed to ensure the delivery of quality care and services to SCAN members.

You Will

Supports the authorization, monitoring and the processing of claims for inpatient and outpatient services by entering data into designated system and triaging events per department guidelines.

Maintains data entry requirements by following established workflows and departmental policies and procedures.

Verifies member data by researching eligibility, member participation in SCAN Care Management Programs, benefits, network provider status, contracts and division of financial responsibility (DOFR).

Maintains telephone standards by answering calls within established turnaround times.

Serves as a resource for internal and external customers by ensuring services are provided within the benefit plan and utilizing contracted providers; works to develop a collaborative partnership with our network providers.

Ensures effective working relationships with providers by interacting in an appropriate, timely, professional manner, and promptly reporting any problems or issues.

Maintains the member's right to privacy and protects SCAN operations by keeping information confidential.

Utilizes department desktop procedures, workflows, job aids and training material. Identifies barriers and brings to the attention of the supervisor/manager.

Communicates effectively with members by providing appropriate and timely information and by showing courtesy and respect each member, their caregivers and/or representatives.

Adheres to all quality, compliance and regulatory standards to achieve HCS and SCAN outcomes

Contributes to team effort by accomplishing related results as needed.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent required. Associate’s Degree or equivalent experience preferred.
• 3+ years of medical experience in a managed care environment is preferred.
• Proficiency with data entry required.
• ICD-9, CPT coding experience preferred.
• Knowledge of medical terminology is required.
• Utilization Management experience is required.
• Excellent communication skills; primarily telephonic required.
• Working knowledge of Medicare and Medi-Cal guidelines preferred.
• Strong organizational skills and the ability to prioritize.
• Ability to multitask and work with limited supervision.
• Ability to work well in a fast-paced and dynamic environment.
• Ability to provide professional customer service.
• Proficient in MS Office.

What's in it for you?

• Base salary range: $20.14 to $27.77 per hour
• Remote Work Mode
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affim lative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)