Medical Laboratory Assistant - Client Services

Nationwide Children's Hospital Inc; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH, seeks a Medical Laboratory Assistant - Client Services for the Main Campus. This full-time role (2nd shift) supports specimen collection, processing, and waived testing, with emphasis on patient registration and service excellence.

The position is customer-service oriented within Laboratory Services; phlebotomy may be required occasionally. Requires a high school diploma; ASCP and CPR certifications are preferred, with 1–2 years of clinical

Qualifications

• High school diploma or equivalent required.
• ASCP certification preferred.
• CPR certification preferred.
• One year of clinical laboratory/medical and office experience preferred.
• Two years of phlebotomy experience preferred.

Responsibilities

• Completes specimen accessioning, preparation, processing, and delivery.
• Performs clerical tasks and specimen accessioning per testing protocols.
• Maintains equipment, quality control, and preventive maintenance.
• Performs waived laboratory testing and documents reports and QC.
• Adapts communication style to diverse clients and resolves issues.

Skills

Technical skills

Organizational skills

Multitask

Attention to detail

Computer experience

Interpersonal skills

Written and verbal communication

Teamwork

Education

High school diploma or equivalent

Job description

Medical Laboratory Assistant - Client Services# Careers## Medical Laboratory Assistant - Client ServicesApply: Main Campus, Columbus, OH: Full time: Posted Today: R-25069**Overview:**Schedule: 2nd shift 3PM-11:30PM, rotating weekends, holidays and on call, benefits eligible **This position does not perform phlebotomy.****This is a customer service-based position within Laboratory Services.****Job Description Summary:**Provides clerical and patient care support, especially regarding specimen collection and specimen processing. Performs patient registration, specimen accessioning, specimen collection (including venipuncture, capillary, sweat chloride, and miscellaneous other collections), ensuring specimen preparation and processing is completed, and waived laboratory testing.**Job Description:****Essential Functions:*** Completes technical tasks such as specimen accessioning, specimen preparation, and processing, and specimen delivery and storage. May include phlebotomy and other specimen collection.* Performs clerical tasks and specimen accessioning in accordance with testing protocols and criteria. Maintains laboratory operations by performing equipment maintenance, quality control, and preventive maintenance.* Performs waived laboratory testing, documents patient reports, quality control, maintenance, and troubleshooting appropriately.* Demonstrates knowledge of and upholds applicable laws and regulations related to position and laboratory operations.* Documents daily, weekly, and monthly tasks on assigned work area task lists.* Delivers service excellence and quality patient care through adjusting communication styles to adapt to various cultural differences, addressing client concerns by researching problems and identifying resolutions, using basic troubleshooting skills, and efficiently handling interruptions and functions with changing environments or circumstances.* Provides feedback that is useful and assists in individual improvement. Actively engages in and supports efforts to develop an atmosphere of mutual respect and inclusiveness. Participates in continuing education programs.**Education Requirement:**High school diploma or equivalent, required.**Licensure Requirement:**(not specified)**Certifications:*** American Society for Clinical Pathology (ASCP) certification, preferred.* CPR certification, preferred.**Skills:*** Technical skills, organizational skills, ability to multitask, attention to detail, and computer experience required.* Interpersonal relationship skills to collaborate with internal and external customers.* Effective in both written and oral communications.* Efficient in collaborative and independent work.**Experience:*** One-year of clinical laboratory/ medical experience and office experience, preferred.* Two years of phlebotomy experience, preferred.**Physical Requirements:**OCCASIONALLY: Bend/twist, Climb stairs/ladder, Fume /Gases /Vapors, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Loud Noises, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Chemicals/Medications, Machinery, Seeing – Far/near, WalkingCONTINUOUSLY: Audible speech, Biohazard waste, Blood and/or Bodily Fluids, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Peripheral vision, Problem solving, Repetitive hand/arm use, Sitting, Standing**Additional Physical Requirements performed but not listed above:**(not specified)\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"