Medical Imaging Assistant Weekend Nights

Banner Health; Gilbert, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Banner Health's Radiology-Support-Hosp in Gilbert, AZ seeks a patient-focused administrative assistant for weekend shifts. You will greet patients, verify demographics and insurance, schedule, file, and support imaging staff in a fast-paced environment.

Responsibilities include entering orders, scanning records into PACS, coordinating appointments, and handling patient records with sensitivity to privacy. Prior experience in medical office preferred; BLS certification required.

Qualifications

• High school diploma or GED is required.
• BLS certification is required.
• Strong communication and organizational skills are essential for handling patients and staff.

Responsibilities

• Greet patients, medical staff, and the public; answer calls; schedule appointments; enter orders; and provide general information.
• Enter patient information into the computer and scan documents into PACS; maintain complete patient records.
• Digitize, format and upload film-based or digital images into PACS; ensure proper filing and access.
• Process image and report requests; ensure availability in system, hard copy, and/or CD; protect patient confidentiality.
• Verify patient demographics and insurance information; handle copays and deductions when required; coordinate transportation and discharge procedures.
• Print schedules and reports; manage charts and prep for next business day; reconcile tickets and billing packages.
• Assist technologists and nurses with pre/post-procedure setup; maintain stocked procedure rooms; adhere to radiation safety.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma/GED

BLS Certification

Job description

Primary City/State: Gilbert, Arizona

Department Name: Radiology-Support-Hosp

Work Shift: Weekend Job Category: Clinical Care

Health care is full of possibilities. Medical imaging plays a pivotal role in excellent patient care at Banner Health. If you’re looking to leverage your abilities – you belong at Banner Health.

Location: Banner Gateway, 1900 N Higley Road, Gilbert AZ, 85234

Schedule: Friday through Sunday from 9:00pm to 3:30am. Hospital transport experience is a plus.

Banner Gateway provides excellent patient care through the latest medical technology, a relaxing healing environment, and a concentrated focus on patient and employee safety. Experience innovative technology and exceptional opportunities for growth and development at Banner Health's state-of-the-art hospital Banner Gateway Medical Center.

With comprehensive electronic medical records, physician order entry, digital radiography and proprietary advanced patient monitoring, Banner Gateway provides you with the innovative resources you need to provide your patients with the best care possible.

Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center.

Located near Phoenix in Gilbert, Ariz., Banner Gateway Medical Center offers 286 private rooms, 13 operating suites, a 46-bed emergency department and shares a campus with the Banner MD Anderson Cancer Center.

Our WIS and NICU services support an average of 4,000 deliveries per year. Key specialties include oncology, obstetrics, bariatric surgery, emergency and other services that focus on meeting the changing needs of the dynamic and growing community we serve.

Banner MD Anderson Cancer Center Located in Gilbert, Ariz. (the Phoenix Metro area) on the Banner Gateway Campus, the center provides world-class care for oncology patients - both inpatient and outpatient - and has also brought leading oncology programs to the Banner Gateway campus including designation as a Stem Cell Transplant Center of Excellence and comprehensive Head & Neck cancer care.

Our capabilities include five linear accelerator vaults, a brachytherapy vault, an advanced diagnostic imaging suite with PET/CT scan, more than 70 infusion bays, a cryopreservation lab and much more.

Our inpatient medical oncology unit also incorporates a program that utilizes the electronic surveillance partnership in caring for the patient, where remote nurses have the ability to interact with patients via two-way audio-video to assist the bedside nurse with patient care.

POSITION SUMMARY

This position assists technologists and/or nurses in department by performing non-technical, patient and procedure-related duties in accordance with department/facility policies and procedures.

This position is also responsible for a variety of clerical and administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients.

CORE FUNCTIONS

• 1. Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls, scheduling appointments, entering orders and providing general information to customers. Participates in the resolution of customer problems or collects necessary data and follows through to appropriate person for problem resolution. Refers complex inquiries to the appropriate department or staff. Provides ongoing clerical and administrative support.
• 2. Enters patient information into the computer, scans documents into PACS. Maintains a complete patient record with admission, transfer, and discharge information, progress notes, and consent forms. Ensures that all reports and chart forms are scanned or filed into the patient’s record. Ensures charting forms are labeled and accessible if they are needed. Maintains adequate supplies of frequently used, patient education materials. May be responsible for QC/validations. Assists in facilitating requests for patient medical records.
• 3. Provides support in the acquisition and distribution of digital patient records. Digitizes, formats, and uploads film-based or digital images into PACS. Maintains accurate filling system as required based on established department protocols and procedures.
• 4. Fulfills requests for images and reports ensuring availability in system, hard copy (film), and/or CD as required and follows proper protocols for releasing confidential patient information.
• 5. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Enters pending discharges into the system. Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge. Processes patient discharges. Coordinates transportation to care centers and residential homes as requested by patients or physicians.
• 6. Prints physician schedules, super-bills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.
• 7. Assists technologists and nurses in pre and post procedure room preparation by obtaining necessary supplies and assisting patients as necessary. Ensures procedure rooms are stocked appropriately. Understand sterile procedure and assists with setting up sterile trays, where applicable. Adheres to radiation safety policies. Escorts patients back to the patient exam rooms, takes vitals and patient history; may assist with patient treatment to include peripheral IV insertion, IV discontinuation and Point of Care Testing (POCT) if required by the assigned facility (completion of Banner’s peripheral IV insertion course and validation of skill must be completed prior to any peripheral IV insertion and discontinuation performed. Completion of Banner’s POCT education and validation of skill must be completed prior to any Point of Care Testing being performed).
• 8. Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery.
• 9. This position assists in the operations of the medical imaging department under direct supervision with technologists and nurses in department. Incumbents work in a fast-paced, sometimes stressful environment with a strong focus on customer service. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers: All levels of medical imaging and nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: regulatory and health agencies, non-clinic providers and facilities, vendors, patients and family members.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Certification for BLS is required.
• Must be able to exercise good judgment, effectively communicate, and use discretion with patients, staff and the general public.
• Working knowledge of medical terminology and computer literacy is required.
• The position requires knowledge of commonly used office software and keyboarding skills.
• Good organizational skills are essential in prioritizing and coordinating various responsibilities simultaneously.
• Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

PREFERRED QUALIFICATIONS

• Prior experience as a transporter, EMT and/or nursing assistant preferred.
• Working knowledge of medical terminology is preferred.
• Previous experience working with electronic medical records and insurance is preferred.
• Knowledge of filing and/or retrieval systems preferred.
• Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.