Medical Group Scheduler

Presbyterian Healthcare Services; Clovis (NM); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Wellness program

Comprehensive benefits package

Job summary

Presbyterian Healthcare Services in Clovis, NM is hiring a Medical Group Scheduler to coordinate patient encounters and manage scheduling, referrals and demographics within the Epic system. This full-time role supports the Plains Regional Medical Group and requires HIPAA-compliant handling of patient information and strong customer-service skills.

Responsibilities include daily scheduling, reminders, error correction, insurance verification, and acting as a liaison with providers and patients to

Qualifications

• High school (G.E.D) required. Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for scheduling within 90 days of hire.
• One or more years experience in a provider office or one year or more in call center environment or similar environment preferred.

Responsibilities

• Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process.
• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
• Verifies patient demographics and insurance information.
• Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care.
• Responsible for following HIPAA confidentiality guidelines while performing all duties.
• Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process.
• Monitor provider schedules and correct as needed.
• Work with provider/nurse team to ensure patient access.
• Follows team appointment and same day appointment guidelines.
• Generate and track Team appointments and Access forms
• Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
• Attend monthly meetings.

Education

High School Diploma or GED

Tools

EPIC scheduling

Job description

Location Address:

2200 W 21st Street Clovis, NM 88101-2011

Location Address:

2200 W 21st Street Clovis, NM 88101-2011

Compensation Pay Range

Minimum Offer $16.37 Maximum Offer $24.89 Now Hiring: Medical Group Scheduler

Summary

Build your Career. Make a Difference. Presbyterian is hiring a skilled Medical Group Scheduler Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Plains Regional Medical Group Work Shift: Days (United States of America)

Responsibilities

Coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process

• Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Monitors the daily patient schedule, places reminder calls and identifies no shows for rescheduling.
• Ability to review schedule, anticipate errors and take corrective action.
• Verifies patient demographics and insurance information.
• Answer telephones, takes complete and accurate message and relays information appropriate party to support operational aspects of patient care. Ability to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to other PHS departments facilities and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
• Enters referrals into EPIC to support patient care.
• Exhibits extensive knowledge and understanding of the Advanced Access Process.
• Monitor provider schedules and correct as needed.
• Work with provider/nurse team to ensure patient access.
• Follows team appointment and same day appointment guidelines.
• Generate and track Team appointments and Access forms
• Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
• Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.
• Attend monthly meetings.

Qualifications

• High school (G.E.D) required. Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• Must pass EPIC competency for scheduling within 90 days of hire.
• One or more years experience in a provider office or one year or more in call center environment or similar environment preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services