Medical Front Office Specialist, Patient Concierge

IRONWOOD PHYSICIANS,P.C.; Glendale (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

Ironwood Cancer & Research Centers is seeking a motivated Front Office-Medical professional for our Glendale location. This full-time role manages patient check-in/out, gathers required information, and ensures a smooth front desk flow in a busy oncology environment.

You will greet patients, assist with check-in, run eligibility for AHCCCS, collect co-pays, and organize charts for the next day. Previous front office experience and EMR familiarity are preferred; MS Office skills are required.

Qualifications

• Proficiency in medical terminology, phones, and basic computer use.
• Experience handling patient payments, co-pays, and insurance concepts.
• Familiarity with Arizona insurance plans and benefits in cancer-care settings.
• Proficient in Microsoft Word and Excel; detail-oriented with multi-tasking ability.

Responsibilities

• Greet patients and guests; manage check-in/check-out efficiently.
• Run eligibility checks for AHCCCS patients; collect co-pays and balances.
• Maintain patient information and organize charts/encounters for next day.
• Make reminder calls and support the checkout desk; perform other duties as assigned.

Skills

Medical terminology

Phone handling

Computers

Payment collection

Arizona insurance plans

MS Office (Word & Excel)

Education

1–2 years medical front office experience

EMR experience a plus

Job description

Ironwood Cancer & Research Centers is seeking a motivated Front Office-Medical professional for our Glendale location. This full-time role manages patient check-in/out, gathers required information, and ensures a smooth front desk flow in a busy oncology environment.

You will greet patients, assist with check-in, run eligibility for AHCCCS, collect co-pays, and organize charts for the next day. Previous front office experience and EMR familiarity are preferred; MS Office skills are required.