Medical Front Office - Patient Service Specialist

SSM Health; Birmingham (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization in Birmingham is seeking a Patient Service Specialist to enhance patient experiences at the front desk. The role involves managing patient interactions, scheduling appointments, and handling insurance verifications. Candidates should have a High School Diploma and excellent communication skills. Full-time position offers competitive pay starting at $15.50/hour and various benefits.

Benefits

Generous PTO

Medical/RX, health, vision, and dental plans

401(k) retirement plan

Qualifications

• Minimum of a High School Diploma or GED required.

Responsibilities

• Greet and register patients, providing information for their visit.
• Schedule appointments in person and via phone.
• Communicate with attorneys, insurance companies, and operational leaders.
• Collect co-pays and manage insurance verifications.

Skills

Communication skills

Customer service

Organizational skills

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Birmingham, AL

Type of Employment: Full Time

Schedule: Weekdays - varies between 7am to 6pm

Compensation: Starting at $15.50/hour (Pending experience)

When patients enter our outpatient physical therapy center in Birmingham, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• 1 Year of Medical Office Experience
• Insurance Verification Experience

Equal Opportunity Employer/including Disabled/Veterans