Medical Front Office Coordinator

Calfac; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Employee Assistance Program (EAP)

FSA

Costco membership

AAA membership

Job summary

A healthcare provider in Northern California seeks a Medical Front Office Coordinator to manage patient interactions and administrative tasks. This role involves greeting patients, scheduling appointments, and verifying insurance. The ideal candidate should have prior experience in a medical office, excellent communication skills, and be bilingual in Spanish and English. Competitive salary and benefits offered.

Qualifications

• 1+ years in a medical office required.
• Detail-oriented with understanding of medical terminology.
• Ability to work independently with minimal supervision.
• Experience with EHR systems, EPIC strongly preferred.

Responsibilities

• Answer phones and greet incoming patients and visitors.
• Perform patient registration and insurance verification.
• Schedule patients for available times.
• Obtain medical records prior to appointments.
• Schedule patients for clinic availability and coordinate with staff.
• Assist with general administrative tasks and special projects.

Skills

Knowledge of medical office operations

Experience with EHR systems (EPIC)

Organizational skills

Communication skills

Bilingual in Spanish and English

Education

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft Excel

EHR systems (EPIC)

Job description

Position

Medical Front Office Coordinator

Location

Sacramento, CA (and other No Cal locations)

Schedule

Full-Time

Salary

Competitive Salary & Bonus Program

Benefits

Health, Dental, Vision, EAP, 401(k), FSA, Costco, AAA, etc.

About Us

California Foot & Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery. We have been serving patients in Northern California for over 60 years. Our doctors and medical staff believe in giving a caring approach to each patient and utilizing modern technology. We conduct clinical trials and podiatric research at all locations. We value team building and community engagement.

Job Brief

A Medical Front Office Coordinator is responsible for answering phones, interacting with patients in a healthcare setting, and managing administrative tasks for the medical team. Duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients, and checking in and checking out patients, including processing patient payments. A pleasant, calm, and professional demeanor is essential, as the front office staff are the first and last people that patients interact with. We aim to provide a high level of efficient patient care with a caring, ethical, and professional experience for patients.

Responsibilities

• Answer phones and greet incoming patients and visitors.
• Perform patient registration and insurance verification, and collect co-pays.
• Before scheduling, check insurance and other sources to ensure coverage.
• Request and obtain medical records for patients prior to appointment date.
• Send medical records of existing patients upon request and proper authorization.
• Schedule patients for available times for the clinic, doctors, and clinical staff.
• Create and submit requests for prior approval as needed.
• Work fluidly in our EHR system (EPIC) to ensure information is accurate and complete.
• Guide patients through the process by explaining steps and answering questions and concerns.
• Coordinate with office staff for timely care of patients.
• Occasional travel to other nearby clinic locations for training and/or coverage.
• Participate in various projects and meetings, and complete other tasks as assigned by management.
• Cross-train and help coworkers as needed.
• Perform general administrative tasks and assist with special projects as needed.

Qualifications

• Knowledge and understanding of how medical offices operate.
• Strong experience with EHR systems, especially EPIC.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to work on multiple tasks and meet deadlines.
• Excellent communication skills.
• Detail-oriented; understanding of medical terminology.
• Be a team player.
• Must be able to communicate effectively in Spanish and English in-person and over the phone.
• Ability to work on multiple projects and meet deadlines.

Education and Experience

• High school diploma required; Associate degree preferred.
• 1+ years in a medical office.
• Proficient in Microsoft Word, Excel, and other office software.
• Experience with EHR systems (EPIC strongly preferred).

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee must regularly sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires regular use of keyboard and computer. Strong vision abilities for extensive computer work. Ability to lift up to 15 lbs.