Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

University of Nevada-Las Vegas; Las Vegas (NV); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

No state income tax

Tuition discounts

Job summary

University of Nevada, Las Vegas (UNLV) is hiring a Medical Front Office Administrative Assistant I for the Student Wellness Center and FAST Center. The role focuses on front desk operations, patient data entry in the EHR, appointment coordination, and billing support.

Responsibilities include greeting patients, managing portal access, and ensuring accurate documentation and relentless confidentiality of health information.

Qualifications

• Graduation from high school or equivalent education and one year of clerical experience.
• Preferred: healthcare facility experience, insurance claims processing, billing and appeals, and knowledge of account receivables and cash reconciliation.

Responsibilities

• Schedule, re-schedule, cancel, and confirm appointments.
• Enter and update patient data into the EHR and related forms/reports.
• Verify and maintain patient demographics.
• Perform check-in and check-out procedures.
• Assist patients with the patient portal system and resolve portal issues.
• Accept and process payments according to department procedures.
• Open/close procedures and daily reconciliation.
• Maintain SWC patient accounts in a timely, organized manner.
• Prepare and mail patient billing statements as requested.

Skills

Clerical experience

Data entry into EHR

Customer service

Telephone handling

Education

High school diploma or equivalent

Tools

EHR system

Patient portal system

Job description

Job Description

The University Of Nevada, Las Vegas (UNLV) Appreciates Your Interest In Employment. We Ask That You Keep In Mind The Following When Completing Your Application

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at [phone] or [e-mail].

Medical Front Office - Administrative Assistant I, UNLV Student Wellness - Business and Insurance [R0153962]

ROLE of the POSITION

Student Wellness at the University of Nevada, Las Vegas seeks a full-time Medical Front Office Administrative Assistant I, to join our health care team at the Student Health Center and Faculty and Staff Treatment (FAST) Center. The AAI Medical Office Assistant duties include but are not limited to:

Front Office Duties

• Accurately schedule, re-schedule, cancel, and confirm appointments.
• Enter and update patient/client data into the electronic health record (EHR), forms and reports.
• Verify, obtain and maintain patient/client demographics.
• Perform check-in and check-out procedures.
• Assist and guide patients/clients with patient portal system.
• Trouble shoot portal use issues and resolve portal concerns.
• Accept and process payments according to department procedures.
• Perform assigned clinic opening and closing procedures. Assists as required during daily reconciliation process.
• Follow and complete daily close and reconciliation process per department policy and procedure.
• Maintain and update SWC patient accounts in a timely manner and organized format.
• Assist in the preparing and mailing of patient billing statements as requested by the Accounting Assistant, Associate Director or the Director of Business & Administration.

Reception Duties and Customer Service

• Greet patients, clients, and visitors upon entering the Student Wellness Center. Provide accurate general information about SWC and its services. Treat patients with compassion and empathy.
• Control flow, monitor and manage entry into clinic area.
• Answer telephones, emails, instant messages and assist with requests resulting from inquiries.
• Retrieve and respond to messages (phone, in-person, electronic).
• Coordinate deliveries, patient/client/guest/visitor flow with internal departments.
• Ensure a neat, clean and professional appearance of the lobby, check-in, and front desk areas. Report work orders, or hazards.
• Prioritize and perform multiple tasks as needed in the clinic.
• Adjust work schedule as needed, based on patients, staffing, and clinical need
• Effectively and efficiently use the SHC/FAST Center electronic health records system.
• Maintain proper (e.g., correct spelling, clear and definitive statements) legible documentation and clinical records.
• Comply with the SHC/FAST Center’s policies, procedures, and accreditation standards.
• Participate in infection prevention assessments and safety drills.
• Comply with quality assurance practices.
• Strictly uphold the confidentiality of health information and protect patients’ right to privacy.

Background Screening

Employment is contingent upon the successful completion of a pre-employment criminal background and/or credit check.

Minimum Qualifications

Graduation from high school or equivalent education and one year of clerical experience which included experience in one or more of the following areas: maintaining records, answering telephones, and reviewing forms, documents and other written materials; OR six months of experience as an Administrative Aid in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

Worked in a healthcare facility/medical facility. Experience with insurance claims processing, billing and appeals. Knowledge and experience with account receivables, cash collections and reconciliation.

Commitment to our Campus Values

Successful candidates will advance UNLV's mission by cultivating an environment of mutual respect and belonging. They will model our Campus Values in their decision-making and inspire excellence across our community.

Salary

Grade 23 Step 1, salary $39,421.44.

Benefits Of Working At Unlv

• Competitive total rewards package including:
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

Perks & Programs

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — [e-mail] or visit our Veterans Webpage.

Profile of the University

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA Statement

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

Title IX Statement

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C.

• 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 159, Telephone: [phone]; Email: [e-mail], or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: [phone] FAX: [phone]; TDD: 1-800-877-8339; Email: [e-mail]; or to both.

Safety and Security Statement

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

Job Category

Classified

Exempt

No

Full-Time Equivalent

100.0%

Required Attachment(s)

Resume, cover letter, three professional references

Posting Close Date

11/10/2026

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.