Medical Front Desk (Patient Care Coordinator)

Upperline Health, Inc.; The Villages (FL); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Monthly team bonus

Medical, dental & vision benefits

401K + PTO + parental leave

Weekday clinic hours

On-site clinic in The Villages, FL

Résumé du poste

Upperline Health, Inc. is seeking a motivated Medical Front Desk (Patient Care Coordinator) for our Villages, FL clinic.

You will greet patients, check them in, and prepare them for appointments, coordinating with physicians and the care team to ensure smooth clinic flow. Responsibilities include answering calls, scheduling, maintaining accurate records in EMR (Athenahealth), collecting payments, and supporting the team in a fast-paced, patient‑centered environment.

Qualifications

• Experience as a front-office receptionist or assisting in a healthcare clinic or customer service.
• Prior experience in a podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Excellent grammar and interpersonal skills.
• Empathetic, compassionate and professional demeanor.

Responsabilités

• Front desk receptionist duties: greet patients, answer calls, obtain required information, keep entrance area organized.
• Assist patients with scheduling appointments.
• Maintain on-time appointment schedules by notifying physicians of arrivals.
• Retrieve and file patient records; update information and scan documents into EMR.
• Collect payments from patients; manage office supplies.

Connaissances

Front desk receptionist

Healthcare customer service

Communication skills

EMR familiarity

Athenahealth

Outils

Athenahealth EMR

Description du poste

Medical Front Desk (Patient Care Coordinator)

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care,Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be in our Villages clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Locations

Showing 1 location

The Villages, FL 32163, USA

• On-site
• Clinic
• Full-Time
• Requisition #: PATIE003877

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.