Medical Front Desk Coordinator

ChenMed LLC; Florida; Presencial; USD 20.000 - 28.000; Jornada completa

Descripción de la vacante

ChenMed LLC is seeking a Care Facilitator who provides exceptional customer service as the first patient contact. You will check patients in/out, schedule appointments and handle basic administrative tasks to support clinic operations.

The role requires a friendly, organized individual with healthcare exposure, English fluency, and willingness to travel locally up to 10% as needed. Evening/weekend shifts may be required.

Formación

• High school diploma or equivalent required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• Minimum 1 year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

Responsabilidades

• Greet, check-in and check-out patients and schedule appointments.
• Maintain lobby organization and cleanliness.
• Coordinate PCP and Specialists schedules, including ensuring top patients are scheduled every 13 days.
• Use computer systems to add patient data, print forms, schedule appointments, respond to emails and generate patient packets.
• Document patient information and insurance details, collect copays as needed.
• Place love calls and send birthday/greeting cards to patients.
• Answer phones and route messages to appropriate staff.
• Communicate clearly about ChenMed staff to patients and others.
• Verify patient insurance via phone/website.
• Assist with follow-up scheduling and in-house referrals.
• Escort patients to exam rooms and ensure comfort and wellbeing.
• Support PCP HEDIS needs and report hospitalizations as needed.
• Present surveys at checkout and escalate service issues.
• Participate in daily/weekly huddles with team.
• Coordinate transportation (Uber/Lyft) and medication deliveries.

Conocimientos

Exceptional customer service

Medical insurance knowledge

EMR systems knowledge

ChenMed product knowledge

Microsoft Office proficiency

English fluency

Communication skills

Detail-oriented

Professional demeanor

Multitasking

Customer outreach

Educación

High school diploma or equivalent

Medical Assistant program graduate preferred

1 year medical clinic experience

BLS for Healthcare Providers preferred

Descripción del empleo

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
• Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets.
• Ensures patient contact and emergency contact information is accurately documented in the system.
• Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services.
• Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Reports on hospitalizations including HITS census, ENS Ping, etc.
• Present patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including: driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
• Maintains the confidentiality of patients' personal information and medical records.
• Reviews patients' personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email or fax.
• Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional customer service skills and passion for serving others
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Skilled in operating phones, personal computers, software and other basic IT systems
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner
• Detail-oriented to ensure accuracy of reports and data
• Outstanding verbal and written communication skills
• Demonstrated strong listening skills
• Positive and professional attitude
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Ability and willingness to travel locally and regionally up to 10% of the time
• Spoken and written fluency in English
• Flexible to work evening, weekends and/or holidays as needed

EDUCATION AND EXPERIENCE CRITERIA

• High school diploma or equivalent education required
• Graduation from a nationally accredited Medical Assistant program preferred
• A minimum of 1 year of work experience in a medical clinic or similar environment required
• BLS for Healthcare Providers preferred

PAY RANGE

PAY RANGE: $14.3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

Employee Benefits https://chenmed.makeityoursource.com/helpful-documents We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

WHO WE ARE

ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors.

OUR VISION

To positively change American healthcare through primary care innovation for the neediest populations.

OUR MISSION

To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability.

OUR PATIENT PROMISE

You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.