Medical Equipment Technician

DASCO Home Medical Equipment; Hildebrand Village (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Generous 401(k) match with immediate v

Health, Dental, Vision insurance

PTO, holidays, sick leave

Life insurance and disability coverage

Professional development opportunities

Job summary

DASCO Home Medical Equipment is seeking a Medical Equipment Technician to deliver and set up medical equipment, educate patients and caregivers, and support warehouse and office tasks. The role emphasizes compliance with HIPAA and safety regulations and may include after-hours on-call shifts.

Ideal candidates have a high school diploma or GED and experience in residential delivery or healthcare customer service.

Qualifications

• High School diploma or GED equivalent.
• Residential delivery driver experience preferred.
• Customer service experience in medical/insurance/healthcare settings preferred.

Responsibilities

• Deliver and set up medical equipment and educate patients/caregivers on use and care.
• Maintain compliance logs and records per policy and regulatory requirements.
• Adhere to HIPAA, FDA, OSHA, and other applicable guidelines; report safety issues.
• Provide after-hours coverage as scheduled.
• Assist in training new Medical Equipment Technicians as requested.
• Identify patient needs and convey revenue opportunities to Customer Service.
• Support vehicle maintenance and daily workflow in warehouse and with deliveries.

Skills

Compliance

Customer service

Detail oriented

Stress management

Time management

Education

High School diploma or GED

Job description

Description

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000!

Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!

SUMMARY:

The Medical Equipment Technician is responsible for timely, efficient, courteous and service-oriented delivery and assembly (when appropriate) of medical equipment and supplies. When making deliveries, this role educates the patient and/or caregiver on use, maintenance and benefits of the equipment. In addition, the Medical Equipment Technician completes a variety of related warehouse and inventory tasks, as well as reports and other required documentation, and may be cross‑trained for coverage in the office.

ESSENTIAL FUNCTIONS:

1. Delivers medical equipment and supplies, educates the patient and/or caregiver on use, maintenance and benefits, and completes all required paperwork.
2. Maintains compliance logs and applicable records and receipts per policy and procedure.
3. Understands and complies with all applicable laws, rules and regulations including, but not limited to, HIPAA, Joint Commission, FDA, OSHA, ORCB, state Pharmacy Boards, state Respiratory Boards, state Departments of Transportation, all infection control guidelines and all laws pertaining to oxygen transfilling. The Medical Equipment Technician is expected to report any and all compliance or safety issues to the manager.
4. Responsible for afterhours coverage with other Medical Equipment Technicians.
5. Supports and participates in the training of new Medical Equipment Technicians as requested by the manager.
6. Identifies patient needs and/or revenue opportunities while engaged with patients and conveys them to the Customer Service Representatives for follow‑up.
7. Supports vehicle maintenance by unloading and cleaning vehicle daily. Completes daily and quarterly maintenance manifests as required by policy and procedure.
8. Maintains warehouse, inventory levels and equipment cleanliness and repair according to policy and procedure and in compliance with applicable rules and regulations.
9. Other duties as assigned by the branch office manager.

Requirements

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Residential delivery driver experience
2. Customer Service experience in a medical/insurance/healthcare setting

ADDITIONAL QUALIFICATIONS:

Valid driver’s license with a qualified driving record as determined by DASCO’s auto insurance carrier review.

COMPETENCIES:

Compliance

Customer service / client focus

Detail oriented

Stress management

Time management

POSITION TYPE/EXPECTED HOURS OF WORK:

This position is full-time with normal hours of work and days from Monday through Friday 8:30AM to 5:00PM subject to change by the local branch office manager to best serve that branch office’s patients.

In addition, the Medical Equipment Technician is required to work periodic after hours (overnight and weekend) on-call shifts as determined by the local schedule.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This job operates primarily for driving, delivery and set‑up; significant time is spent driving a vehicle, loading and unloading equipment, and in‑patient residences. working in outdoor weather conditions. The Medical Equipment Technician also spends time in an office environment, warehouse setting, clinical (i.e., hospital) environment, and in outdoor weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; frequently stands and bends, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 150 pounds. Specific vision abilities typically used by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus. The Medical Equipment Technician is a tactile position, requiring the frequent handling of equipment, gauges and meters, common hand tools and some physical contact with patients during equipment training.

TRAVEL:

Travel throughout the day is required for this position to complete deliveries. Overnight travel may be required for orientation and continuing education.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

DASCO Home Medical Equipment offers a comprehensive benefits package to eligible associates, including medical, dental, and vision insurance; paid time off (PTO); paid holidays; paid sick leave (where eligible) ; and a 401(k) retirement savings plan. Additional benefits may include life insurance, disability coverage, and professional development opportunities, as applicable.

Eligibility for benefits is based on employment classification and applicable plan terms.

EEO