Medical Equipment Service Associate

Ecolab, Inc.; Yuma (AZ); Remote; USD 68,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Remote work option

Job summary

CoolIT, an Ecolab Company, is seeking a Field Service Specialist to support deployments, maintenance, and on-site or remote installations of CoolIT products worldwide. The role includes delivering training to customers and technicians, coordinating field service visits, and ensuring documentation and testing records are completed accurately.

The ideal candidate has 5+ years in a technical field service role, a Red Seal/Journeyman certification, strong knowledge of cooling system loops, and

Qualifications

• Minimum 5 years' experience in a Service Specialist or equivalent technical role
• Red Seal/Journeyman Certification in pipe trades
• Strong knowledge and understanding of Technical Cooling System Loops
• Proficient with various pipe materials and joining methods
• Excellent communication and documentation skills
• Must hold a valid driver’s license with a clear abstract and a valid passport
• Able to travel up to 65% internationally
• Background checks required and immigration sponsorship not available

Responsibilities

• Support deployments, maintenance, and field support of CoolIT products
• Deliver training to customers and service technicians
• Coordinate field service visits with end-users and Authorized Service Providers
• Document service activities and testing records
• Travel up to 65% internationally

Skills

Field service

Technical knowledge

Microsoft Office

English communication

Driver's license

Passport required

Education

Red Seal/Journeyman Certification

Tools

NetSuite

SAP

Job description

Join CoolIT, an Ecolab Company, a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
The Field Service Specialist supports customers globally and reports to the Manager, Field Service Ops. The Service Specialist is responsible for aspects of deployments, maintenance, and support of CoolIT products in the field, ensuring all work meets internal quality expectations and industry standards.

medicals plans , along with
dental and vision coverage,
Voluntary Life & AD&D Insurance:
Disability Coverage: for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
401(k) Retirement Plan : 2% employer-sponsored contribution.
Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown.
1,000 annually to support professional development and continued learning.
Dress for Your Day” in a casual, professional workplace environment.
Remote Work:
Enjoy the flexibility of a remote work environment.
Perform on-site and/or support remote installations of CoolIT products.
Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers.
Deliver training to customers, service technicians, and internal staff (in-person or remotely).
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed.
Ensure compliance with relevant environmental, health, and safety regulations.
Complete accurate service documentation, including reports and system testing records.
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.
Able to travel up to 65% internationally (subject to restrictions).

Minimum 5 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects.
Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
Professional communication skills—verbal and written (English).
Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).
Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.
Strong communication and presentation skills, particularly for training delivery and customer interaction.
Mechanical/Electrical background with ability to understand control systems integration and an interest in high-level programming logic.
Experience in various software platforms for FSM and others (e.g.: NetSuite, SAP, etc.)
Highly adaptable to shifting priorities in fast-paced environments.
Strong organizational, interpersonal, and customer service skills.
Effective in both independent work and remote/virtual troubleshooting scenarios.
committed to high standards of service and professionalism.
Please note: immigration sponsorship is not available for this role.
Successful candidates for this position will be required to undergo background checks, including criminal record checks and education verification.

ABOUT COOLIT, AN ECOLAB COMPANY Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally. Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention. As demand for generative AI, high-performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

#Annual or Hourly Compensation Range:
$67,800 - $101,800 Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program, on-Site childcare and fitness facilities may be available at select Ecolab locations.

Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.